Luxury Retail Sales Supervisor — Lead & Elevate Experience

Marc Jacobs International; Edina (MN); In loco; USD 22.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k matching

Employee discounts on MJ products

PerkSpot partner discounts

Healthcare benefits

Descrizione del lavoro

Marc Jacobs International is seeking a Sales Supervisor for the Southdale location in Edina, Minnesota. The role focuses on driving sales, delivering exceptional customer experiences, coaching the team, and upholding brand standards in a fast-paced retail setting.

Responsibilities include leading the sales floor, managing client relationships, and ensuring the store is guest-ready while enforcing company policies and procedures.

Competenze

• 3+ years of experience in retail, sales, or industry-adjacent role with a focus on customer service.
• Prior leadership experience strongly preferred.
• Experience in generating sales, building, and developing client relationships.
• Demonstrated verbal and written communication skills.
• Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations.
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the brand DNA.
• Creative & Innovative - promotes curiosity, diversity and collaboration.
• Excellent organizational, follow-up, and time management skills.
• Passion for the Marc Jacobs brand and product offering.
• Computer skills including operating a POS and navigating Microsoft Office suite.
• Must have flexibility to work a retail schedule including evenings, weekends and holidays.

Mansioni

• Consistently achieve or exceed individual & store sales and other commercial KPIs.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves.
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge.
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business.
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars.
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management.
• Open and close the store according to Marc Jacobs procedure.
• Ensure both the sales floor and stockroom are well-organized.
• Adhere to all company policies and procedures.

Conoscenze

Customer service

Leadership

Sales generation

Communication

Brand knowledge

Entrepreneurial spirit

Creativity & innovation

Organization & time management

POS experience

Flexible schedule

Strumenti

POS system

Microsoft Office

Descrizione del lavoro

Marc Jacobs International is seeking a Sales Supervisor for the Southdale location in Edina, Minnesota. The role focuses on driving sales, delivering exceptional customer experiences, coaching the team, and upholding brand standards in a fast-paced retail setting.

Responsibilities include leading the sales floor, managing client relationships, and ensuring the store is guest-ready while enforcing company policies and procedures.