Luxury Retail Sales Supervisor

Marc Jacobs; California; Presencial; USD 28.929 - 31.684; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Holidays

Descripción de la vacante

Marc Jacobs International seeks a Sales Supervisor for its Cabazon Outlet in Cabazon, California. You will support Management with day-to-day operations, drive sales, and coach the team to deliver an exceptional customer experience.

You will lead on the sales floor, uphold store standards, and ensure stockroom organization. The role requires availability for evenings, weekends, and holidays, with strong communication and teamwork to achieve KPIs and brand excellence.

Formación

• 3+ years in retail, sales, or customer-service roles with focus on the customer
• Prior leadership experience preferred
• Experience generating sales and building client relationships
• Strong verbal and written communication skills
• Demonstrates passion for brand and client experience
• Flexible to work retail schedule including eves, weekends, holidays

Responsabilidades

• Achieve or exceed store sales and KPIs
• Lead the sales floor to deliver a superior customer experience
• Ensure store is guest ready and welcoming
• Build sales by showcasing styling expertise and product knowledge
• Foster client relationships and drive repeat business
• Maintain knowledge of Marc Jacobs Universe and brand pillars
• Open and close the store per procedures
• Keep sales floor and stockroom organized
• Adhere to all company policies and procedures

Conocimientos

Customer service

Leadership

Sales

Communication

Organizational skills

POS operation

POS system

Herramientas

POS system

Microsoft Office

Descripción del empleo

Marc JacobsInternational, powered bythe creative genius of Marc Jacobs, seeks a sales Supervisor to join its Cabazon Outlet in Cabazon, California. The Sales Supervisor will support Management with all aspects of the store including day-to-day operations such as driving sales, providing exceptional customer experience, and coaching and developing the team. In partnership with Management, the Sales Supervisor supports with implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Consistently achieve or exceed individual & store sales and other commercial KPIs

Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships

Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves

Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge

Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business

Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars

Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries

Foster a culture of collaboration and open communication with colleagues and management

Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management

Open and close the store according to Marc Jacobs procedure

Ensure both the sales floor and stockroom are well-organized

Adhere to all company policies and procedures

QUALIFICATIONS:

3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service

Prior leadership experience strongly preferred

Experience in generating sales, building, and developing client relationships

Demonstrated verbal and written communication skills

Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations

Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs

Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas

Excellent organizational, follow-up, and time management skills

Passion for the Marc Jacobs brand and product offering

Computer skills including operating a POS and navigating Microsoft Office suite

Must have flexibility to work a retail schedule including evenings, weekends and holidays

SALARY & BENEFITS/WHAT WE OFFER:

The compensation for this position ranges from $ 20.00 - $22.00 ( hourly). The rate of pay offered will be dependent upon candidate’s relevant skills and experience. If applicable, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.

ABOUT MARC

Marc Jacobs is a leading force in fashion, known for pioneering designs and an irreverent spirit that celebrates the everyday and the extraordinary. The brand continues to make its Marc, staying rebellious, unpredictable, and original. Our work is built upon core brand pillars: unexpected, utilitarian, urban, unisex, and unique. New York City in design and spirit, our teams thrive on relentless authenticity, a commitment to standing out, and inclusivity for all.

Founded on the vision of celebrating uniqueness and being Perfect as You Are, Marc Jacobs International is committed to building an equitable and inclusive culture. We value diversity of thought, background, and experience, recognizing these as essential to our spirit of innovation and creativity. We believe that the best candidate may come from a less traditional background or meet the qualifications in different ways.

ADDITIONAL INFORMATION

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO STATEMENT

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.

What is your availability? Please answer in the following format:
Example

Monday - open availability
Tuesday - not available
Wednesday - available 1pm - 8pm*

Work Overtime*

Have you been previously employed with Marc Jacobs or any other LVMH brand?* Yes No

If you have been previously employed by another LVMH brand, please list the name.

Are you legally authorized to work in the United States for our Company? ** Yes No

Do you now, or will you in the future, require sponsorship for employment visa status to work legally for our Company in the United States? ** Yes No

Do you certify that all information submitted in this application is true and correct?* Yes No