Luxury Retail Sales & Ops Specialist

rag & bone, Inc.; Wilmette (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Generous Employee Discount

401k

Job summary

rag & bone, Inc. in Wilmette, IL is seeking a Sales Support Associate to assist both back-of-house and front-of-house operations.

You will unpack shipments, organize the stock room, answer phones, and help with policy execution while ensuring smooth product flow and top-tier customer service. The role requires 1–3 years of retail experience, ability to hit individual sales goals, and a flexible 20–30 hour weekly schedule including nights, weekends, and holidays.

Qualifications

• 1-3 years of retail experience required.
• Proven ability to achieve individual sales goals and contribute to team performance.
• Skilled in clienteling, including building and maintaining a loyal customer base.
• Ability to provide a personalized customer experience through styling recommendations, product knowledge and brand storytelling.
• Ability to work 20-30 hours a week with a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Partner with Operations Supervisor and Store Management to ensure positive brand representation through product, store maintenance, and customer service.
• Assist with inventory and stock management.
• Ensure maximization of storage and capacity in all product and supply categories.
• Assist with investigation and rectification of inventory discrepancies.
• Contribute to low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts.
• Work with the sales team to provide exemplary customer service: assist with POS, customer repairs, dry-cleaning, and alterations processes.
• Have proper understanding of BOH/FOH IT systems, including POS transactions.
• Meet store and metric goals.
• Ensure brand mission is brought to life and introduced to everyone that walks into our store.
• Provide assistance to Visual Merchandising on floor sets, window changes and other projects.

Skills

Retail experience

Clienteling

Styling recommendations

Brand storytelling

Flexible schedule

Job description

rag & bone, Inc. in Wilmette, IL is seeking a Sales Support Associate to assist both back-of-house and front-of-house operations.

You will unpack shipments, organize the stock room, answer phones, and help with policy execution while ensuring smooth product flow and top-tier customer service. The role requires 1–3 years of retail experience, ability to hit individual sales goals, and a flexible 20–30 hour weekly schedule including nights, weekends, and holidays.