Luxury Retail Sales Leader & Client Relationships

Ralph Lauren; New York (NY); On-site; USD 28,000 - 41,000; Full time

Job summary

Ralph Lauren in New York seeks a proactive Sales Floor Leader to supervise daily operations, train associates, and ensure a premium shopping experience.

You will partner with store managers to drive client relationships, uphold brand esthetics, and coach the team toward strong sales performance.

Responsibilities include coaching, merchandising, stock tasks, and ensuring flawless service across the floor.

Qualifications

• Proven sales leadership experience in a luxury or high-end retail environment.
• Strong communication and interpersonal skills for client relationship building.
• Ability to motivate and coach sales teams to exceed targets.
• Comfort with inventory, visual standards, and daily store operations.

Responsibilities

• Supervise the sales floor to ensure an elevated customer shopping experience.
• Build and maintain client relationships while coaching store team.
• Meet and exceed personal sales and SPH goals.
• Handle opening/closing procedures and assist with manager tasks.
• Maintain brand esthetic in merchandising and stock management.

Skills

Customer service

Sales leadership

Communication skills

Interpersonal skills

Negotiation

Coaching

Tools

Word

Excel

PowerPoint

Workday

Outlook

Job description

Ralph Lauren in New York seeks a proactive Sales Floor Leader to supervise daily operations, train associates, and ensure a premium shopping experience.

You will partner with store managers to drive client relationships, uphold brand esthetics, and coach the team toward strong sales performance.

Responsibilities include coaching, merchandising, stock tasks, and ensuring flawless service across the floor.