Luxury Retail Sales Lead — Commission + Benefits

Oniverse; Santa Clara (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401K matching

Paid parking

Sign on bonus

Referral bonus

Free uniform

Job summary

Oniverse is opening a Falconeri store at Westfield Valley Fair mall in Santa Clara, CA, and seeks a dynamic Sales Lead to drive customer engagement and exceed sales goals. You will manage client information, operate POS, and collaborate with the Store Manager to maintain store standards while delivering a premium shopping experience.

The role demands strong communication, luxury retail experience, flexibility, and the ability to lift over 20 pounds.

Qualifications

• Eligibility to work in the US for any Employer.
• High School graduate or equivalent.
• Minimum 2+ years of experience in customer service and luxury retail.
• Excellent verbal, written communication and sales skills with customer service orientation.
• Commitment, self-motivation and goal orientation.
• Impeccable presentation in demanding environments.
• Problem solving mindset.
• Flexible schedule including holidays and weekends.
• Ability to lift >20 pounds and stand long periods.

Responsibilities

• Capture customers’ information using multiple communication methods and follow-up.
• Client book management and follow-up on shopping experience and product care inquiries.
• Achieve and exceed personal sales and productivity goals with Store Manager guidance.
• Demonstrate full knowledge of products to maximize sales opportunities.
• Utilize fashion expertise to inspire others and build team partnerships.
• Collaborate with Manager to analyze business trends and track KPIs.
• Support managers in maintaining visual and housekeeping standards of the store.
• Operate POS system and manage end-of-day emails, opening and closing procedures.
• Maintain store cleanliness and organization across sales floor, fitting rooms, cash desk, and backrooms.

Skills

Customer service

Sales skills

Communication skills

Teamwork

Problem solving

Education

High School diploma or equivalent

Tools

POS system

Job description

Oniverse is opening a Falconeri store at Westfield Valley Fair mall in Santa Clara, CA, and seeks a dynamic Sales Lead to drive customer engagement and exceed sales goals. You will manage client information, operate POS, and collaborate with the Store Manager to maintain store standards while delivering a premium shopping experience.

The role demands strong communication, luxury retail experience, flexibility, and the ability to lift over 20 pounds.