FALCONERI Sales Lead

Oniverse; Santa Clara (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401K matching

Paid parking

Sign on bonus

Referral bonus

Free uniform

Job summary

Oniverse is opening a Falconeri store at Westfield Valley Fair mall in Santa Clara, CA, and seeks a dynamic Sales Lead to drive customer engagement and exceed sales goals. You will manage client information, operate POS, and collaborate with the Store Manager to maintain store standards while delivering a premium shopping experience.

The role demands strong communication, luxury retail experience, flexibility, and the ability to lift over 20 pounds.

Qualifications

• Eligibility to work in the US for any Employer.
• High School graduate or equivalent.
• Minimum 2+ years of experience in customer service and luxury retail.
• Excellent verbal, written communication and sales skills with customer service orientation.
• Commitment, self-motivation and goal orientation.
• Impeccable presentation in demanding environments.
• Problem solving mindset.
• Flexible schedule including holidays and weekends.
• Ability to lift >20 pounds and stand long periods.

Responsibilities

• Capture customers’ information using multiple communication methods and follow-up.
• Client book management and follow-up on shopping experience and product care inquiries.
• Achieve and exceed personal sales and productivity goals with Store Manager guidance.
• Demonstrate full knowledge of products to maximize sales opportunities.
• Utilize fashion expertise to inspire others and build team partnerships.
• Collaborate with Manager to analyze business trends and track KPIs.
• Support managers in maintaining visual and housekeeping standards of the store.
• Operate POS system and manage end-of-day emails, opening and closing procedures.
• Maintain store cleanliness and organization across sales floor, fitting rooms, cash desk, and backrooms.

Skills

Customer service

Sales skills

Communication skills

Teamwork

Problem solving

Education

High School diploma or equivalent

Tools

POS system

Job description

We are looking for dynamic Sales Leads to join our new FALCONERI store, opening end of January 2026 in Westfield Valley Fair mall, Santa Clara, CA!

Job Title:

Sales Lead

Reports to:

Store Manager

Direct Reports:

None

FLSA:

Non-exempt

Hourly Base Salary:

$21-$29 USD plus monthly commissions and paid parking at the mall

About the brand:

Falconeri, founded in 2000 and part of ONIVERSE since 2009, is an Italian brand specializing in the creation of extraordinary quality cashmere knitwear for men and women. From the pastures of Mongolia to the stores, Falconeri selects the best raw material, removing any middlemen, caring deeply about every detail, including people and environment. Known for its craftsmanship and use of fine natural yarns, Falconeri's style is characterized by clean, minimalist designs that highlight the simplicity of luxury, focusing on long-lasting garments and attention to detail. Falconeri offers a total look, from timeless knitwear and outerwear to versatile essentials, enabling outfits with elegance and comfort. The brand has expanded internationally, with numerous stand‑alone stores and a strong online presence

Job Requirements:

• Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow‑up contact
• Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
• Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
• Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
• Utilize your fashion expertise to inspire others and build collaborative partnerships in a team‑focused environment
• Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
• Supporting managers in maintaining the visual and housekeeping standards of the store
• Able to successfully operate our POS system, send eod emails, opening and closing procedures
• Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well‑maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the sales floor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of up‑keeping the cleanliness in the store.

Qualifications:

• Eligibility to work in the US for any Employer
• High School graduate or equivalent
• Minimum 2+ years of experience in customer service and contemporary or luxury retail industry
• Excellent verbal, written communication and sales skills, with a strong customer service orientation
• Commitment, being self‑motivated and goal oriented
• Impeccable presentation and the ability to thrive in a demanding environment
• Problem solving mindset
• Ability to work a flexible schedule, including holidays and weekends
• Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)

LANGUAGE SKILLS (Preferred, but not required):

• Proficiency in languages in addition to English is valued and may be considered as an asset for supporting our diverse customer base

Benefits Package:

• Hourly plus monthly commissions
• Health Benefits, including Medical, Dental and Vision
• 401K matching
• Pet Insurance
• Paid Time off and Sick Time
• Pre‑Tax commuter benefits for transit and parking
• Paid Parking at the mall
• Sign on Bonus
• Referral bonus
• Free Uniform

How we do it:

Oniverse was founded in 1986 close to Verona, Italy with the aim to create a new way of selling hosiery and beachwear for women, men and children, through a franchising sales network. More than thirty years later, Oniverse boasts more than 5,600 shops throughout the world with different brands such as Calzedonia, Intimissimi, Falconeri and Tezenis. The success of Oniverse is the result of a number of factors: the huge range of products, the particular attention paid to fashion and the unbeatable quality-price ratio. These are some of the features that have enabled Oniverse to satisfy even its most demanding customers.