Luxury Retail Sales & Hospitality Specialist

Billy Reid; Nashville (TN); On-site; USD 31,000 - 42,000; Full time

Job description

• Greet all customers with warmth & Sincerity
• Create an environment of hospitality
• Handle all customer concerns in a proactive, positive manner.
• Create a safe, ethical & clean work environment for all customers and Employees
• Build positive team relationships within your store and across the company.
• Demonstrate ownership & accountability.
• Exemplify Billy Reid Culture & the 5B’s
• Be Welcoming
• Be Hospitable
• Be Curious
• Be Knowledgeable
• Be Thankful
  
  

Description

Responsibilities:

Service, Culture & Environment

• Be Kind.
• Be openminded
• Lead by example
• Work scheduled shifts
• Greet all customers with warmth & Sincerity
• Create an environment of hospitality
• Handle all customer concerns in a proactive, positive manner.
• Create a safe, ethical & clean work environment for all customers and Employees
• Build positive team relationships within your store and across the company.
• Demonstrate ownership & accountability.
• Exemplify Billy Reid Culture & the 5B’s
• Be Welcoming
• Be Hospitable
• Be Curious
• Be Knowledgeable
• Be Thankful
  
  

Role Responsibilities

• Deliver top-notch customer service and hospitality to ensure a positive customer experience
• Develop strong product knowledge to better guide the client through options on the sales floor
• Work closely with team members to collaborate on sales strategies and techniques to increase sales
• Collaborate with store director to set, meet & exceed sales goals
• Drive sales through service & customer relationships
• Utilize Customer lists & profiles to maintain healthy & genuine connections with our customers
• Support omni channel initiatives including but not limited to web order fulfillment and email opt in
• Manage inventory levels on the floor and assist with shipping and receiving of product.
• Maintain an elevated level of cleanliness and order within the sales floor and stockroom.
• Operate in compliance with all Billy Reid policies and procedures
• Complete all daily tasks in a timely manner
  
  

Requirements

• Retail sales experience, ideally with a luxury retail brand
• Resiliency – ability to find alternative solutions
• Effective collaborator with peers
• Strong verbal and written communication skills
• Ability to work evenings and weekends when appropriate