Luxury Retail Sales & Brand Ambassador (Temporary)

Tapestry (Coach/Kate Spade); Kittery (ME); On-site; USD 19,000 - 28,000; Full time

Job summary

Coach in the United States is seeking a Sales Support Associate. This role focuses on delivering exceptional customer experiences at the cash wrap and on the sales floor, ensuring accurate product flow from receipt to point of sale.

The position involves brand representation in-store and in the local market, handling shipments, and maintaining stockroom organization. The role requires at least 1 year of retail experience, strong communication, and English proficiency.

Qualifications

• 1+ years in retail or luxury service environment with customer focus.
• Strong communication and interpersonal skills to serve customers professionally.
• Ability to handle cash and operate POS systems with accuracy.
• Familiarity with iPad/Laptop devices, Mobile POS and price/product sheets.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized service.
• Serve as brand ambassador and support local market engagement.
• Operate POS accurately, maintain cash wrap, and handle transactions per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies.

Skills

Retail experience

Customer service

Cash handling

POS system

English proficiency

Tools

POS system

iPad

Mobile POS

Laptop

Job description

Coach in the United States is seeking a Sales Support Associate. This role focuses on delivering exceptional customer experiences at the cash wrap and on the sales floor, ensuring accurate product flow from receipt to point of sale.

The position involves brand representation in-store and in the local market, handling shipments, and maintaining stockroom organization. The role requires at least 1 year of retail experience, strong communication, and English proficiency.