Luxury Retail Concierge & Sales Support (Temporary)

Coach; Braintree (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Coach is seeking a Sales Support Associate in the United States to help drive store success through attentive customer service and precise operations. The role focuses on greeting clients, assisting with purchases, and maintaining an organized, visually appealing sales floor.

Applicants should have retail experience, knowledge of fashion trends, and strong multitasking abilities in a fast-paced luxury environment. Training will cover POS use, stock management, and Loss Prevention standards.

Qualifications

• 1+ year of retail experience, preferably in luxury settings.
• Knowledge of fashion trends and market competition.
• Familiar with cash registers, basic computer skills (iPad/laptop, Internet), and Mobile POS.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion trend knowledge

Attention to detail

Organizational skills

Multitasking

Tools

Cash register systems

iPad

Mobile POS

Walkie talkie

Job description

Coach is seeking a Sales Support Associate in the United States to help drive store success through attentive customer service and precise operations. The role focuses on greeting clients, assisting with purchases, and maintaining an organized, visually appealing sales floor.

Applicants should have retail experience, knowledge of fashion trends, and strong multitasking abilities in a fast-paced luxury environment. Training will cover POS use, stock management, and Loss Prevention standards.