Luxury Retail Sales Associate - Elevate Customer Experience

Canada Goose; King of Prussia (PA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Total Rewards Program

Goose Rewards

ICON Rewards

CG Gives donate matching

Job summary

Canada Goose is seeking a Retail Sales Associate (full-time) for our King of Prussia store. You will drive personal sales targets while creating a premium customer experience in a luxury retail environment.

Join a brand rooted in Canadian heritage, with a comprehensive rewards program and opportunities for growth. You will use CRM tools, manage POS transactions, and collaborate with the store team to deliver outstanding service.

Qualifications

• Minimum 2 years of customer service experience, preferably in the apparel retail industry.
• Proven record of successful sales performance.
• Previous experience with affluent and luxury brands in high traffic locations.
• Strong time management and multi tasking skills.
• Ability to work efficiently in a fast-paced and team orientated environment.
• Good understanding of CRM tools/processes.
• Excellent communication and social skills.
• Bonus points for proficiency in another language.

Responsibilities

• Achieve or exceed personal sales targets and productivity standards.
• Build a positive store environment through effective communication, collaboration and partnership with the management team.
• Attend and participate in all store meetings, events and product knowledge sessions.
• Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
• Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories.
• Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement.
• Leverage in store elements to provide a memorable customer experience and promote repeat purchase.
• Follow all store operating procedures to minimize store shrink.
• Handle all Point of sale (POS) transactions in compliance with company standards.
• Support in the overall upkeep of physical store maintenance and standards.
• Maintain Visual Merchandise directives.

Skills

Customer service

Sales experience

CRM knowledge

Communication skills

Teamwork

Time management

MS Office (Word/Excel)

Tools

POS system

CRM software

MS Office (Word/Excel)

Job description

Canada Goose is seeking a Retail Sales Associate (full-time) for our King of Prussia store. You will drive personal sales targets while creating a premium customer experience in a luxury retail environment.

Join a brand rooted in Canadian heritage, with a comprehensive rewards program and opportunities for growth. You will use CRM tools, manage POS transactions, and collaborate with the store team to deliver outstanding service.