Luxury Retail Sales Associate — Clienteling & Experience

Canada Goose; New York (NY); Presencial; USD 32 000 - 34 000; Tempo integral

Resumo da oferta

Canada Goose on Fifth Avenue in New York City is hiring a Retail Sales Associate (full-time) to deliver exceptional customer experiences and exceed sales targets. You will engage affluent shoppers, perform CRM-driven clienteling, and uphold store standards while contributing to a premium brand environment.

The role requires strong communication, teamwork, and a passion for luxury fashion. Earnest service, POS accuracy, and a commitment to product knowledge sessions are essential for success in

Qualificações

• Minimum 2 years of customer service experience, preferably in the apparel retail industry.
• Proven record of successful sales performance.
• Previous experience working with affluent and luxury brands in high traffic locations.
• Strong time management and multi tasking skills.
• Ability to work efficiently in a fast-paced and team orientated environment.
• Good understanding of CRM tools/processes.
• Excellent communication and social skills.
• Basic skills in Microsoft Office, specifically Word and Excel.
• Bonus points for proficiency in another language.

Responsabilidades

• Achieve or exceed personal sales targets and productivity standards.
• Build a positive store environment through effective communication, collaboration and partnership with the management team.
• Attend and participate in all store meetings, events and product knowledge sessions.
• Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
• Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement.
• Leverage in store elements to provide a memorable customer experience and promote repeat purchase.
• Follow all store operating procedures to minimize store shrink.
• Handle all Point of sale (POS) transactions in compliance with company standards.
• Support in the overall upkeep of physical store maintenance and standards.
• Maintain Visual Merchandise directives.

Conhecimentos

Customer service

Sales experience

CRM tools/processes

Communication skills

Time management

Multitasking

MS Word

MS Excel

POS transactions

Team oriented

Ferramentas

POS systems

Microsoft Office

Descrição da oferta de emprego

Canada Goose on Fifth Avenue in New York City is hiring a Retail Sales Associate (full-time) to deliver exceptional customer experiences and exceed sales targets. You will engage affluent shoppers, perform CRM-driven clienteling, and uphold store standards while contributing to a premium brand environment.

The role requires strong communication, teamwork, and a passion for luxury fashion. Earnest service, POS accuracy, and a commitment to product knowledge sessions are essential for success in