Luxury Retail Sales Associate — Clienteling & Flexible Schedule

Tapestry, Inc.; Boston (MA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to join our frontline team in delivering an elevated, personalized shopping experience. You will meet personal and store sales goals while supporting daily store operations and collaborating with the team to drive brand loyalty and revenue.

This role blends luxury retail service, omnichannel selling, and clienteling with data-informed selling approaches. Flexibility to work retail hours is required as part of our store team.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast-paced environment.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.

Skills

Sales experience

Customer service

English proficiency

Tools

POS operation

Job description

Coach is seeking a Sales Associate to join our frontline team in delivering an elevated, personalized shopping experience. You will meet personal and store sales goals while supporting daily store operations and collaborating with the team to drive brand loyalty and revenue.

This role blends luxury retail service, omnichannel selling, and clienteling with data-informed selling approaches. Flexibility to work retail hours is required as part of our store team.