Sales Support | Stanford Shopping Center

David Yurman; Palo Alto (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

David Yurman in Palo Alto seeks an Operations Support associate to help store staff run daily operations and deliver a superior customer service experience. You will assist with inventory, stock control, packing, and repairs logging in the system, while upholding luxury standards and security procedures.

Ideal candidates have at least 1 year in an operational, customer-service role, strong Excel and Outlook skills, and the ability to adapt quickly.

Qualifications

• 1+ year in an operational role in a customer service environment.
• Strong computer skills with Excel and Outlook.
• Able to adapt and prioritize in a fast-paced setting; flexible hours.

Responsibilities

• Assist with daily inventory counts and reconciliations.
• Support stock control and deliveries to minimize shrink.
• Process merchandise packaging and repairs records in system.
• Communicate supply deficiencies and answer calls.
• Maintain visual merchandising and store housekeeping.
• Deliver a welcoming luxury experience and exceptional service.
• Identify customer needs and maximize selling opportunities.
• Support store KPI achievement and monitor performance.

Skills

Customer service

Detail-oriented

Adaptable in fast-paced environment

Tools

Microsoft Excel

Outlook

Job description

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif.

The David Yurman Palo Alto team is looking for a Operations Support associate to share the company's mission to clients, delivering a superior customer service experience. They will support the store staff by performing operational responsibilities, in order to achieve store goals. This is a bonus eligible role.

The David Yurman Operations Support role will be accountable for the following key deliverables:

Responsibilities

• Assist with daily inventory counts and the reconciliation.
• Assist the store manager with stock control and delivery procedures in the store and ensure the proper procedures are taking place to reduce shrink level below target.
• Assist with packaging of merchandise to deliver to clients.
• Assist with the entry of repairs into KWI and the updates to the repair book and special order log.
• Responsible for communicating any deficiencies in supplies and materials.
• Answers and properly directs all incoming calls.
• Ensure adherence at all times to Company retail operating and security procedures.
• Complete all Company paperwork accurately, in line with company procedures, within appropriate deadlines.
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times.
• Create a welcoming luxury environment for our clients
• Provide exceptional customer service by ensuring that the customer takes priority at all times
• Identify and exceed all customer needs and expectations
• Maximize all selling opportunities to achieve/ exceed store KPI targets, maintaining an awareness of performance against target at all times

Qualifications

• Minimum 1 year in an operational role in a customer service environment
• Computer skills: Proficient in Microsoft Excel and Outlook
• detail-oriented, able to adapt and prioritize in a fast-paced environment
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

The expected base salary for this role is $22.00 - $26.00/hour.