Sales Support (Retail Operations) | The Grove

David Yurman; Los Angeles (CA); Presencial; USD 30.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus eligible

Descripción de la vacante

David Yurman The Grove store in Los Angeles is seeking an Operations Support associate to assist the store staff with daily tasks, inventory, and client services, helping to deliver a superior luxury shopping experience.

The role emphasizes process adherence, stock control, packaging, repairs entry, and effective communication, with a focus on reducing shrink and maintaining visual standards, while offering bonus eligibility.

Formación

• Minimum 1 year in an operational role in a customer service environment.
• Proficient in Microsoft Excel and Outlook.
• Detail-oriented and able to adapt and prioritize in a fast-paced environment.
• Flexible to work in various roles based on business needs (sales floor, operations, etc.).
• Willingness to work non-traditional hours, including days, nights, weekends and holidays.

Responsabilidades

• Assist with daily inventory counts and reconciliation.
• Support stock control and delivery procedures to reduce shrink.
• Assist with merchandise packaging for clients.
• Enter repairs into KWI and update the repair book and log.
• Communicate deficiencies in supplies and materials.
• Answer and direct all incoming calls.
• Ensure adherence to retail operating and security procedures.
• Complete all paperwork accurately within deadlines.
• Maintain visual merchandising and housekeeping per current guidelines.
• Create a welcoming luxury environment for clients.
• Provide exceptional customer service with the customer first.
• Identify and exceed customer needs and expectations.
• Maximize selling opportunities to meet or exceed store KPIs.

Conocimientos

Customer service

Operations experience

Herramientas

Microsoft Excel

Outlook

Descripción del empleo

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif.

The David Yurman The Grove team is looking for an Operations Support associate to share the company's mission to clients, delivering a superior customer service experience. They will support the store staff by performing operational responsibilities, in order to achieve store goals. This is a bonus eligible role.

The David Yurman Operations Support role will be accountable for the following key deliverables:

Responsibilities

• Assist with daily inventory counts and the reconciliation.
• Assist the store manager with stock control and delivery procedures in the store and ensure the proper procedures are taking place to reduce shrink level below target.
• Assist with packaging of merchandise to deliver to clients.
• Assist with the entry of repairs into KWI and the updates to the repair book and special order log.
• Responsible for communicating any deficiencies in supplies and materials.
• Answers and properly directs all incoming calls.
• Ensure adherence at all times to Company retail operating and security procedures.
• Complete all Company paperwork accurately, in line with company procedures, within appropriate deadlines.
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times.
• Create a welcoming luxury environment for our clients
• Provide exceptional customer service by ensuring that the customer takes priority at all times
• Identify and exceed all customer needs and expectations
• Maximize all selling opportunities to achieve/ exceed store KPI targets, maintaining an awareness of performance against target at all times

Qualifications

• Minimum 1 year in an operational role in a customer service environment
• Computer skills: Proficient in Microsoft Excel and Outlook
• detail-oriented, able to adapt and prioritize in a fast-paced environment
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

The expected base salary for this role is $22.00-$25.00/hour, plus bonus eligible.

Base pay is one component of David Yurman's total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.