Luxury Retail Operations & Customer Service

David Yurman; New York (NY); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Employee discounts

Bonus eligible

Job summary

David Yurman is seeking an Operations Support associate for the 57th Street team in New York. The role supports store staff with daily operational tasks and aims to deliver a superior customer service experience while helping reduce shrink and maintain visual standards.

Responsibilities include inventory counts, stock control, packaging, repairs entry, handling calls, paperwork, and creating a welcoming luxury environment.

Qualifications

• Minimum 1 year in an operational role in a customer service environment.
• Proficient in Microsoft Excel and Outlook.
• Detail-oriented and able to adapt in a fast-paced environment.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

Responsibilities

• Assist with daily inventory counts and the reconciliation.
• Assist the store manager with stock control and delivery procedures in the store and ensure the proper procedures are taking place to reduce shrink level below target.
• Assist with packaging of merchandise to deliver to clients.
• Assist with the entry of repairs into KWI and the updates to the repair book and special order log.
• Responsible for communicating any deficiencies in supplies and materials.
• Answers and properly directs all incoming calls.
• Ensure adherence at all times to Company retail operating and security procedures.
• Complete all Company paperwork accurately, in line with company procedures, within appropriate deadlines.
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times.
• Create a welcoming luxury environment for our clients
• Provide exceptional customer service by ensuring that the customer takes priority at all times
• Identify and exceed all customer needs and expectations
• Maximize all selling opportunities to achieve/ exceed store KPI targets, maintaining an awareness of performance against target at all times

Tools

Microsoft Excel

Outlook

Job description

David Yurman is seeking an Operations Support associate for the 57th Street team in New York. The role supports store staff with daily operational tasks and aims to deliver a superior customer service experience while helping reduce shrink and maintain visual standards.

Responsibilities include inventory counts, stock control, packaging, repairs entry, handling calls, paperwork, and creating a welcoming luxury environment.