Sales Support | Legacy West

David Yurman; Plano (TX); On-site; USD 30,000 - 34,000; Full time

Job summary

David Yurman Plano is seeking an Operations Support associate to help the store run smoothly and deliver exceptional service to clients in a luxury environment.

The role supports the store team with daily inventory, stock control, packaging, repairs entry, and frontline communications, while upholding visual standards and security procedures to drive KPI targets.

Qualifications

• Minimum 1 year in an operational role in a customer service environment.
• Proficient in Microsoft Excel and Outlook.
• Detail-oriented and able to prioritize in a fast-paced setting.
• Willingness to work non-traditional hours including days, nights, weekends and holidays.

Responsibilities

• Assist with daily inventory counts and reconciliation.
• Support stock control and delivery procedures to reduce shrink below target.
• Assist with packaging merchandise for client deliveries.
• Enter repairs into KWI and update repair books and log.
• Communicate deficiencies in supplies and materials to management.
• Answer and direct all incoming calls.
• Maintain company procedures for retail operations and security.
• Complete all paperwork accurately within deadlines.
• Maintain visual merchandising and showroom housekeeping per guidelines.
• Create a welcoming luxury environment and prioritize customer service.
• Identify and exceed customer needs and expectations.
• Maximize selling opportunities to meet or exceed KPI targets.

Skills

Detail-oriented

Adaptable

Fast-paced environment

Customer service mindset

Tools

Microsoft Excel

Outlook

Job description

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif.

The David Yurman Plano team is looking for an Operations Support associate to share the company's mission to clients, delivering a superior customer service experience. They will support the store staff by performing operational responsibilities, in order to achieve store goals. This is a bonus eligible role.

The David Yurman Operations Support role will be accountable for the following key deliverables:

Responsibilities

• Assist with daily inventory counts and the reconciliation.
• Assist the store manager with stock control and delivery procedures in the store and ensure the proper procedures are taking place to reduce shrink level below target.
• Assist with packaging of merchandise to deliver to clients.
• Assist with the entry of repairs into KWI and the updates to the repair book and special order log.
• Responsible for communicating any deficiencies in supplies and materials.
• Answers and properly directs all incoming calls.
• Ensure adherence at all times to Company retail operating and security procedures.
• Complete all Company paperwork accurately, in line with company procedures, within appropriate deadlines.
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times.
• Create a welcoming luxury environment for our clients
• Provide exceptional customer service by ensuring that the customer takes priority at all times
• Identify and exceed all customer needs and expectations
• Maximize all selling opportunities to achieve/ exceed store KPI targets, maintaining an awareness of performance against target at all times

Qualifications

• Minimum 1 year in an operational role in a customer service environment
• Computer skills: Proficient in Microsoft Excel and Outlook
• detail-oriented, able to adapt and prioritize in a fast-paced environment
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

The expected base salary for this role is $22.00 - $25.00/hour.