Luxury Retail Keyholder — Lead Client Experience

Zadig&Voltaire; Cabazon (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

Zadig & Voltaire Cabazon Outlet Center location seeks a Key Holder to act as a trusted brand ambassador and essential part of the store team. You will support opening/closing, deliver an exceptional client experience, and ensure the boutique reflects the brand's elevated standards through expert styling and personal service.

In this role you will drive daily sales, build client relationships, stay informed about product launches, and use marketing tools to engage customers while maintaining

Qualifications

• Proven experience in client-focused retail sales.
• Strong commitment to delivering excellent customer service.
• Knowledge of retail sales techniques.
• Comfortable with basic store operations (replenishment, stocking, presentation).
• Familiar with Retail POS systems and office tools.
• Ability to manage time and stay detail-oriented in a fast-paced store.
• Excellent verbal and written communication; professional style.
• Passionate about luxury retail with market trend awareness.

Responsibilities

• Open/close the boutique and oversee daily operations.
• Drive sales with a strong floor presence and clienteling.
• Provide personalized service reflecting the brand's luxury standards.
• Capture client data and follow up to build relationships.
• Replenish and maintain organized, stylish sales floor.
• Stay informed on product launches and brand initiatives.
• Demonstrate strong product knowledge for elevating the shopping experience.
• Use marketing tools to engage clients and drive sales.

Skills

Client-focused sales

Customer service

POS systems

Visual merchandising

Time management

Communication

Team collaboration

Brand ambassador

Job description

Zadig & Voltaire Cabazon Outlet Center location seeks a Key Holder to act as a trusted brand ambassador and essential part of the store team. You will support opening/closing, deliver an exceptional client experience, and ensure the boutique reflects the brand's elevated standards through expert styling and personal service.

In this role you will drive daily sales, build client relationships, stay informed about product launches, and use marketing tools to engage customers while maintaining