Luxury Retail Keyholder: Clienteling & Styling Lead

Zadig&Voltaire; Carlsbad (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Zadig & Voltaire Carlsbad Outlet Center invites a Key Holder who acts as a trusted brand ambassador and supports day-to-day operations, delivering an exceptional client experience and upholding the brand's elevated standards. You will contribute with expert styling, attention to detail, and a commitment to client satisfaction.

As a vital part of the store team, you will open/close, drive sales, maintain luxury presentation, and stay informed about product launches and brand initiatives while

Qualifications

• Proven experience in client-focused retail sales with a strong track record of achieving personal sales goals.
• Strong commitment to delivering excellent customer service and ensuring a memorable shopping experience.
• Knowledge of retail sales techniques and a keen interest in providing personalized service.
• Comfortable with basic store operations, including replenishment, stocking, and visual presentation.
• Familiar with Retail POS systems, MS Office, and Google Docs.
• Ability to manage time effectively, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Positive, flexible, and reliable, with a focus on contributing to the team’s success.

Responsibilities

• Act as a dependable point of contact when management is off-site by assisting with store opening/closing and overseeing daily operations.
• Maintain a strong floor presence to drive individual sales and support the team in delivering seamless client experience.
• Ensure a consistently positive and personalized client experience by prioritizing the customer and maintaining the brand’s luxury presence throughout every interaction.
• Capture client data and support follow-up efforts to build lasting relationships and contribute to clienteling goals.
• Replenish merchandise and ensure the sales floor is consistently organized, styled, and fully stocked.
• Stay informed on key product launches and brand initiatives to educate customers and enhance selling conversations.
• Demonstrate strong personal styling and product knowledge to elevate the shopping experience.
• Utilize business reporting tools to identify opportunities, address challenges, and optimize daily performance.
• Utilize the available marketing tools to engage current and new business and drive sales.
• Embrace and utilize technology to enhance customer experience.
• Demonstrate a passion for the luxury sector and knowledgeable of industry, market and fashion trends.

Skills

Retail sales

Customer service

Communication

Time management

Attention to detail

Product knowledge

Teamwork

Tools

POS systems

MS Office

Google Docs

Job description

Zadig & Voltaire Carlsbad Outlet Center invites a Key Holder who acts as a trusted brand ambassador and supports day-to-day operations, delivering an exceptional client experience and upholding the brand's elevated standards. You will contribute with expert styling, attention to detail, and a commitment to client satisfaction.

As a vital part of the store team, you will open/close, drive sales, maintain luxury presentation, and stay informed about product launches and brand initiatives while