Keyholder

Zadig&Voltaire; Costa Mesa (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Zadig & Voltaire in Costa Mesa is seeking a Key Holder to join our South Coast Plaza Boutique. You will be a trusted brand ambassador, support day-to-day operations, open and close the boutique, deliver an exceptional client experience, and ensure the boutique reflects the brand's elevated standards through expert styling and attention to detail.

You will drive sales with a strong floor presence, build lasting client relationships, stay informed on product launches and brand initiatives, and

Qualifications

• Proven experience in client-focused retail sales with a track record of achieving personal sales goals.
• Strong commitment to delivering excellent customer service and a memorable shopping experience.
• Knowledge of retail sales techniques and personalized service.
• Familiar with store operations, replenishment, stocking and visual presentation.
• Experience with POS systems, MS Office and Google Docs.

Responsibilities

• Open/close the boutique and oversee daily operations when management is off-site.
• Maintain a strong floor presence to drive sales and support the team.
• Ensure a positive, personalized client experience while upholding brand luxury standards.
• Capture client data and support follow‑up efforts to build lasting relationships.
• Replenish merchandise and keep the selling floor organized and fully stocked.
• Stay informed on product launches and brand initiatives to educate customers.
• Demonstrate personal styling and product knowledge to elevate the shopping experience.
• Use business reporting tools to identify opportunities and improve daily performance.
• Utilize marketing tools to engage current and new clients and drive sales.
• Embrace technology to enhance customer experience.
• Show passion for luxury retail and awareness of market trends.

Skills

Client-focused selling

Customer service excellence

Retail sales experience

Luxury retail knowledge

POS systems

Visual merchandising

Time management

Communication skills

Team collaboration

Tools

MS Office

Google Docs

Job description

Founded in 1997 by Thierry Gillier, Zadig&Voltaire has redefined the very essence of luxury for a new generation. It is an exciting, highly successful French brand offering luxury fashion for women, men and kids. Indifferent to the norms, dictates, and codes of traditional luxury, the House has revealed over time its passion for freedom, an aspiration that fuels its creativity and perpetuates its audacity. Influenced by musical worlds, steeped in contemporary art, and distinctly Parisian, the brand has made duality its signature. The spirit of the brand is eternally youthful, encouraging its community to cherish uniqueness. Zadig&Voltaire emphasize the importance of expressing yourself, loving yourself, and cultivating an independent mind, to be free, again and again! Zadig&Voltaire is dedicated to nurturing the talents of tomorrow and supporting the development of its employees' skills in all the countries where the brand is present. Just like its founder, Zadig&Voltaire is an artistic company where employees are encouraged to be entrepreneurial and agile in a context of strong growth. Zadig&Voltaire fully embraces the complex challenges of the 21st century by actively engaging in its global sustainability program VoltAIRe. As an evolving global brand, Zadig & Voltaire is looking for talented people to get involved. Zadig & Voltaire is an equal opportunity employer.

Website

About the Role

As a Key Holder at the Zadig & Voltaire South Coast Plaza Boutique location, you are a trusted brand ambassador and an essential part of the store team. You are responsible for supporting day-to-day operations, including opening and closing the boutique, delivering an exceptional client experience, and ensuring the boutique environment consistently reflects the brand's elevated standards. You will contribute to the store’s success through expert styling, attention to detail and commitment to client satisfaction.

Responsibilities

• Act as a dependable point of contact when management is off-site by assisting with store opening/closing and overseeing daily operations.
• Maintain a strong floor presence to drive individual sales and support the team in delivering seamless client experience.
• Ensure a consistently positive and personalized client experience by prioritizing the customer and maintaining the brand’s luxury presence throughout every interaction.
• Capture client data and support follow‑up efforts to build lasting relationships and contribute to clienteling goals.
• Replenish merchandise and ensure the sales floor is consistently organized, styled, and fully stocked.
• Stay informed on key product launches and brand initiatives to educate customers and enhance selling conversations.
• Demonstrate strong personal styling and product knowledge to elevate the shopping experience.
• Utilize business reporting tools to identify opportunities, address challenges, and optimize daily performance.
• Utilize the available marketing tools to engage current and new business and drive sales.
• Embrace and utilize technology to enhance customer experience.
• Demonstrate a passion for the luxury sector and knowledgeable of industry, market and fashion trends.

Qualifications

Required Skills

• Proven experience in client-focused retail sales with a strong track record of achieving personal sales goals.
• Strong commitment to delivering excellent customer service and ensuring a memorable shopping experience.
• Knowledge of retail sales techniques and a keen interest in providing personalized service.
• Comfortable with basic store operations, including replenishment, stocking, and visual presentation.
• Familiar with Retail POS systems, MS Office, and Google Docs.
• Ability to manage time effectively, prioritize tasks, and maintain attention to detail in a fast‑paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Passionate about the luxury retail sector with an understanding of market trends and industry dynamics.
• Positive, flexible, and reliable, with a focus on contributing to the team’s success.

Preferred Skills

• Minimum 2-year experience working within retail sales environment; luxury retail experience a plus.

Equal Opportunity Employer:

Zadig et Voltaire is committed to equal employment opportunities for all individuals and prohibits discrimination based on any legally protected characteristic.