Luxury Retail Key Holder - Style & Client Experience Lead

Zadig&Voltaire; Costa Mesa (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Zadig & Voltaire in Costa Mesa is seeking a Key Holder to join our South Coast Plaza Boutique. You will be a trusted brand ambassador, support day-to-day operations, open and close the boutique, deliver an exceptional client experience, and ensure the boutique reflects the brand's elevated standards through expert styling and attention to detail.

You will drive sales with a strong floor presence, build lasting client relationships, stay informed on product launches and brand initiatives, and

Qualifications

• Proven experience in client-focused retail sales with a track record of achieving personal sales goals.
• Strong commitment to delivering excellent customer service and a memorable shopping experience.
• Knowledge of retail sales techniques and personalized service.
• Familiar with store operations, replenishment, stocking and visual presentation.
• Experience with POS systems, MS Office and Google Docs.

Responsibilities

• Open/close the boutique and oversee daily operations when management is off-site.
• Maintain a strong floor presence to drive sales and support the team.
• Ensure a positive, personalized client experience while upholding brand luxury standards.
• Capture client data and support follow‑up efforts to build lasting relationships.
• Replenish merchandise and keep the selling floor organized and fully stocked.
• Stay informed on product launches and brand initiatives to educate customers.
• Demonstrate personal styling and product knowledge to elevate the shopping experience.
• Use business reporting tools to identify opportunities and improve daily performance.
• Utilize marketing tools to engage current and new clients and drive sales.
• Embrace technology to enhance customer experience.
• Show passion for luxury retail and awareness of market trends.

Skills

Client-focused selling

Customer service excellence

Retail sales experience

Luxury retail knowledge

POS systems

Visual merchandising

Time management

Communication skills

Team collaboration

Tools

MS Office

Google Docs

Job description

Zadig & Voltaire in Costa Mesa is seeking a Key Holder to join our South Coast Plaza Boutique. You will be a trusted brand ambassador, support day-to-day operations, open and close the boutique, deliver an exceptional client experience, and ensure the boutique reflects the brand's elevated standards through expert styling and attention to detail.

You will drive sales with a strong floor presence, build lasting client relationships, stay informed on product launches and brand initiatives, and