Luxury Retail Key Holder: Lead Guest Experience

Topdrawer International Corp.; Pasadena (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Generous Employee Discount

Flexible Spending Accounts (FSA) for H

Job summary

Topdrawer is seeking a Part-Time Key Holder in Pasadena to lead by example on the sales floor, deliver exceptional customer experiences, and support the team in creating a thoughtful, inspiring environment. You will manage opening/closing tasks, mentor newer staff, and keep visual standards aligned with our curated, elegant assortment.

You bring 2+ years of retail or key holder experience and a passion for creativity, sustainability, and intentional living, with strong communication and

Qualifications

• 2+ years of retail or key holder experience.
• Passionate about creativity, sustainability, and intentional living.
• Detail-oriented with strong operational skills and an eye for visual storytelling.

Responsibilities

• Deliver welcoming, educational, and personalized customer experiences.
• Lead by example on the sales floor and assist in onboarding and mentoring team members.
• Maintain store standards in cleanliness, presentation, and customer care; support inventory and merchandising.
• Contribute to achieving daily sales, conversion, and average order value goals; monitor store performance.

Skills

Retail leadership

Customer service

Communication

Visual merchandising

Team collaboration

Tools

POS systems

Job description

Topdrawer is seeking a Part-Time Key Holder in Pasadena to lead by example on the sales floor, deliver exceptional customer experiences, and support the team in creating a thoughtful, inspiring environment. You will manage opening/closing tasks, mentor newer staff, and keep visual standards aligned with our curated, elegant assortment.

You bring 2+ years of retail or key holder experience and a passion for creativity, sustainability, and intentional living, with strong communication and