Luxury Retail Assistant General Manager — Lead, Inspire

Zadig&Voltaire; Miami (FL); On-site; USD 60,000 - 95,000; Full time

Job summary

Zadig & Voltaire is seeking an Assistant General Manager for our River Oaks location to ensure smooth operation in the absence of the General Manager. Responsibilities include maintaining high standards, exceeding merchandising goals, meeting sales objectives, building a motivated team, and enhancing associates’ skills and clientele base.

The role requires exceptional communication, leadership, and a proactive approach to manage daily store activities, train staff, and nurture customer

Qualifications

• Exceptional written and verbal communication skills.
• Exemplary work ethic and leadership qualities.
• Ability to analyze sales reports to determine business needs and develop strategies.
• Strong troubleshooting and problem-solving abilities, particularly under pressure.
• Exceptional organizational skills, with the capacity to prioritize and manage multiple tasks effectively.
• A proactive, hands-on approach with a keen sense of urgency to meet business demands.

Responsibilities

• Collaborate with the General Manager to ensure the store operates seamlessly and efficiently.
• Learn and apply product knowledge to assist customers in selecting merchandise that meets their needs.
• Proactively identify and recommend additional merchandise to enhance the customer’s experience, not overwhelm them.
• Establish, meet, and exceed sales and performance goals.
• Build and maintain lasting relationships with customers to expand the client base.
• Motivate and manage the sales team to exceed sales and productivity goals.
• Foster a positive, upbeat and energetic atmosphere.
• Connect with customers and understand their needs, such as documenting and communicating customer requests.
• Recognize and handle loss prevention situations with exemplary customer service.
• Conduct training sessions to enhance team skills and knowledge.
• Plan and delegate appropriate responsibilities within the sales team.
• Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates.
• Ensure that store merchandising, windows, and visual displays are maintained and consistent with the brand image.
• Maintain clear communication lines with the sales team and corporate office.
• Seek out top talent for the sales team through networking and recruiting.
• Act as a leader to the sales team.
• Maintain a professional, positive work environment.

Skills

Leadership

Communication

Sales analysis

Problem solving

Organization

Urgency

Job description

Zadig & Voltaire is seeking an Assistant General Manager for our River Oaks location to ensure smooth operation in the absence of the General Manager. Responsibilities include maintaining high standards, exceeding merchandising goals, meeting sales objectives, building a motivated team, and enhancing associates’ skills and clientele base.

The role requires exceptional communication, leadership, and a proactive approach to manage daily store activities, train staff, and nurture customer