Luxury Retail Floor Leader & CX Coach

Signet Jewelers; Cary (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription insurance

401(k)

Paid time off

Paid holidays

Tuition reimbursement

Training and career development

Incentive trips

Job summary

Jared, part of Signet Jewelers, is seeking an Assistant General Manager to lead daily performance, coaching, and a luxury-standard store environment. You will partner with the General Manager to drive sales, talent development, and exceptional customer experiences.

You’ll shape team culture, deliver consistent selling and service, and ensure inventory, compliance, and security standards are upheld while guiding staff through peak seasons.

Qualifications

• Proven ability to drive sales results and coach others to improve performance.
• Strong communication, planning, and team leadership skills.
• Professional presence with a positive, team-first approach.

Responsibilities

• Support store performance through daily business rhythms, coaching, and operational consistency.
• Lead customer experiences with elevated service and real-time coaching on the floor.
• Reinforce appointment culture, follow-up behaviors, and relationship-building expectations.
• Help create memorable experiences that build trust and loyalty.
• Resolve customer concerns quickly and within guidelines.
• Oversee onboarding, training, and development of store team members.
• Reinforce accountability, teamwork, and selling excellence.

Skills

Sales leadership

Customer service

Coaching

Communication

Job description

Jared, part of Signet Jewelers, is seeking an Assistant General Manager to lead daily performance, coaching, and a luxury-standard store environment. You will partner with the General Manager to drive sales, talent development, and exceptional customer experiences.

You’ll shape team culture, deliver consistent selling and service, and ensure inventory, compliance, and security standards are upheld while guiding staff through peak seasons.