Luxury Retail Client Growth Lead

Brobston Group; Coral Gables (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Brobston Group in Florida is seeking a Client Relationship Lead to develop and support store-level strategies that strengthen client relationships and drive growth across targeted segments. The role partners with store leadership and Brand Experience teams to improve client engagement.

You will build relationships with clients across store and market segments, monitor KPIs, and coordinate in-store experiences and events, using the Connect app to uncover Private Client relations opportunities.

Qualifications

• Two to four years of experience; luxury retail fashion experience preferred.
• A four-year degree preferred.
• Excellent oral and written communication, detail-oriented, and collaborative.

Responsibilities

• Build relationships with clients across store and market segments, including top clients.
• Monitor client development KPIs, customer engagement, spending-tier migration, and retention.
• Develop and execute tactics and initiatives with store leadership and Brand Experience.
• Use the Connect app to deepen client relationships and identify Private Client Relations opportunities.
• Support the coordination of in-store experiences and events.

Skills

Communication

Attention to detail

Collaborative approach

Education

Four-year degree preferred

Tools

Microsoft Office

Excel

Job description

Brobston Group in Florida is seeking a Client Relationship Lead to develop and support store-level strategies that strengthen client relationships and drive growth across targeted segments. The role partners with store leadership and Brand Experience teams to improve client engagement.

You will build relationships with clients across store and market segments, monitor KPIs, and coordinate in-store experiences and events, using the Connect app to uncover Private Client relations opportunities.