Luxury Client Relationship Lead - VIP Growth & Retention

Brobston Group; Miami (FL); On-site; USD 65,000 - 100,000; Full time

Job summary

Brobston Group in Miami seeks a Customer Relationship Manager to develop localized strategies to acquire, retain, and grow relationships with targeted luxury client segments across shopping channels.

You will lead clienteling efforts, maximize customer lifetime value, monitor KPIs, and translate data into store strategies while coaching a diverse sales team and engaging high‑net‑worth clients during events and private experiences.

Qualifications

• 4–7 years of experience in luxury retail, hospitality, or premium client relations with CRM or clienteling exposure.
• Bachelor's degree or equivalent education and professional experience.
• Experience coaching, training, and motivating a diverse sales team.
• Strong analytical skills and ability to translate data into actionable recommendations.
• Excellent communication and interpersonal skills with executives and high-net-worth clients.

Responsibilities

• Manage top-tier client portfolios and create strategies for retention, spend migration, and portfolio growth.
• Develop and execute client development plans and collaborate with Brand Experience on events.
• Monitor clienteling KPIs, identify performance gaps, and translate data into store strategies.
• Lead corporate client development programs and coach associates on CRM tools and clienteling technology.
• Identify high-potential clients for private client programs and support VIP experiences and high-value transactions.

Skills

Clienteling

CRM strategy

Data analysis

Communication

Coaching / leadership

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Brobston Group in Miami seeks a Customer Relationship Manager to develop localized strategies to acquire, retain, and grow relationships with targeted luxury client segments across shopping channels.

You will lead clienteling efforts, maximize customer lifetime value, monitor KPIs, and translate data into store strategies while coaching a diverse sales team and engaging high‑net‑worth clients during events and private experiences.