Luxury Retail Client Engagement Specialist

Brobston Group; Florida; On-site; USD 30,000 - 42,000; Full time

Job summary

Ralph Lauren Corporation in Florida seeks a Sales Assistant to support the Executive Sales Professional and deliver a seamless, memorable shopping experience for clients. You will help manage client outreach, product knowledge, in-store service, and efficient sales operations while upholding confidentiality and the brand’s standards.

You will participate in brand training, assist with client engagement, and contribute to achieving sales goals through teamwork and professional service.

Qualifications

• Past retail selling experience preferred.
• Interest in and appreciation for luxury and best-in-class service.
• Strong communication and interpersonal skills.
• Proactive thinker who takes initiative.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Computer skills: Word, Excel, PowerPoint, Outlook, SharePoint.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; lift up to 30 lbs.

Responsibilities

• Supports client correspondence, appointment booking, order follow up, including package shipping & returns/exchanges.
• Provides assistance with alteration, order placement, and order follow up requests, ensuring that relevant paperwork, digital tracking and orders are thoroughly completed.
• Supports in-store client service, hospitality and thoughtful, personalized curated experiences in partnership with store leadership.
• Supports the Executive Sales Professional as needed to ring client transactions, both in sales and returns.
• Facilitates product needs from other stores to support in-store appointments or consignments for the assigned Executive Sales Professional.
• Supports personalized outreach to clients that are lapsed and beyond lapsed to re-engage them with Executive Sales Professional and the brand.
• Supports product pulls, fitting room setup & recovery, floor presentation standards and seamless selling floor operations by embodying a "one team focused on the customer" mindset.
• Establishes processes and best practices for organizing client engagement and follow up for the Executive Sales Professional around key product arrivals, selling & brand events, promotional periods, marketing activations and important client lifestyle events & milestones.
• Actively participate in brand and product knowledge training, selling and service training, and client engagement coaching to bolster productivity and results for the Executive Sales Professional.
• Ensures all client information is captured in the concierge app.
• Handles sensitive and confidential information with utmost discretion and adheres to company policies and ethical standards as outlined in the employee handbook.

Skills

Retail sales experience

Communication skills

Interpersonal skills

Proactive thinker

Team collaboration

Physical ability to lift up to 30 lbs

Operate the register

Tools

Word

Excel

PowerPoint

Outlook

SharePoint

Job description

Ralph Lauren Corporation in Florida seeks a Sales Assistant to support the Executive Sales Professional and deliver a seamless, memorable shopping experience for clients. You will help manage client outreach, product knowledge, in-store service, and efficient sales operations while upholding confidentiality and the brand’s standards.

You will participate in brand training, assist with client engagement, and contribute to achieving sales goals through teamwork and professional service.