Luxury Retail Cashier & Guest Experience Lead

kate spade new york; Birch Run (MI); On-site; USD 19,000 - 23,000; Full time

Job summary

Coach in the United States is seeking a Cashier to deliver exceptional customer service at the cashwrap, maintain operational accuracy, and support team development. As a brand ambassador, you will create a positive and lasting impression through friendly interactions and adherence to Coach Service standards.

Requirements include 1+ year in cashier or retail roles, familiarity with POS systems and basic tech, the ability to work in a fast-paced environment, and strong English.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Customer service

Cash handling

Communication

Team mentoring

Tools

POS systems

Mobile technology

Basic computer skills

Job description

Coach in the United States is seeking a Cashier to deliver exceptional customer service at the cashwrap, maintain operational accuracy, and support team development. As a brand ambassador, you will create a positive and lasting impression through friendly interactions and adherence to Coach Service standards.

Requirements include 1+ year in cashier or retail roles, familiarity with POS systems and basic tech, the ability to work in a fast-paced environment, and strong English.