Lead Cashier – Luxury Retail & Guest Experience

Coach; Mercedes (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paternity leave

Maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house founded in New York with a commitment to exceptional customer experience. The Lead Cashier delivers friendly service at the cashwrap and supports team development, acting as a brand ambassador and upholding Coach Service standards.

Requirements include 1+ year in cashier or retail, luxury retail experience preferred, familiarity with POS and mobile tech, and strong English. Flexibility to work nights, weekends, and peak seasons is essential.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Cashier experience

Luxury retail experience

POS systems

Mobile technology

Fast-paced environment

English language proficiency

Tools

POS systems

Mobile devices

Job description

Coach is a global fashion house founded in New York with a commitment to exceptional customer experience. The Lead Cashier delivers friendly service at the cashwrap and supports team development, acting as a brand ambassador and upholding Coach Service standards.

Requirements include 1+ year in cashier or retail, luxury retail experience preferred, familiarity with POS and mobile tech, and strong English. Flexibility to work nights, weekends, and peak seasons is essential.