Luxury Retail Cashier & Brand Ambassador

kate spade new york; Estero (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Lead Cashier to provide exceptional customer service at the cashwrap and support team development in our luxury retail environment. You will welcome customers, process transactions, and uphold Coach Service standards.

This role requires 1+ years in cashier or retail, familiarity with POS systems, and the ability to work a flexible schedule including nights and weekends. Strong English and professional demeanor are essential.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred. A combination of education and experience will be considered
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Ability to work in a fast-paced environment
• Strong English language proficiency. (for EU)

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Cashier experience

Customer service

POS systems

Fast-paced environment

English proficiency

Tools

POS systems

Job description

Coach is seeking a Lead Cashier to provide exceptional customer service at the cashwrap and support team development in our luxury retail environment. You will welcome customers, process transactions, and uphold Coach Service standards.

This role requires 1+ years in cashier or retail, familiarity with POS systems, and the ability to work a flexible schedule including nights and weekends. Strong English and professional demeanor are essential.