Luxury Retail ASM: Lead & Elevate Fragrance Experience

Diptyque Distribution LLC.; North Beverly (MA); On-site; USD 40,000 - 41,000; Full time

Job summary

Diptyque Paris seeks an Assistant Store Manager in Beverly, MA to support the Store Manager, lead the team on the floor, and uphold the brand's luxury standards.

You will drive client experience, CRM initiatives, inventory control, merchandising, and daily operations, while mentoring staff and ensuring confidentiality and safety.

This role offers exposure to business reviews and performance analysis in a high-end environment with development opportunities.

Qualifications

• 3+ years of retail management experience in luxury or beauty preferred.
• Strong understanding of retail KPIs and business acumen.
• Proven ability to lead teams and deliver exceptional client experiences.
• Excellent communication, organization, and time management skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Passion for fragrance, beauty, and luxury retail.

Responsibilities

• Lead by example in delivering exceptional client service and luxury experiences.
• Support CRM initiatives and help achieve client engagement targets.
• Analyze store performance and identify opportunities with the Store Manager.
• Contribute to weekly and monthly business reviews and reporting.
• Motivate and coach the team in the Store Manager's absence.
• Support onboarding, training, and ongoing development of team members.
• Facilitate daily briefings and communicate store goals clearly.
• Foster a culture of feedback, recognition, and continuous learning.
• Oversee daily operations including opening/closing procedures and cash handling.
• Support inventory management, product allocation, and stock optimization.
• Execute visual merchandising strategies and provide feedback based on sell-through.
• Maintain a clean, brand-aligned store environment.
• Embark on Diptyque's values in grooming, storytelling, and client interactions.
• Ensure the team reflects the brand's luxury positioning and service standards.
• Communicate brand updates, product launches, and market insights to the team.

Skills

Retail management

Team leadership

Customer experience

Communication

Organization

Time management

MS Office

Tools

Word

Excel

PowerPoint

Outlook

Job description

Diptyque Paris seeks an Assistant Store Manager in Beverly, MA to support the Store Manager, lead the team on the floor, and uphold the brand's luxury standards.

You will drive client experience, CRM initiatives, inventory control, merchandising, and daily operations, while mentoring staff and ensuring confidentiality and safety.

This role offers exposure to business reviews and performance analysis in a high-end environment with development opportunities.