Luxury Resort Sales Admin & Operations Assistant

Omni Hotels & Resorts; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Omni Barton Creek Resort & Spa in Austin, TX, is seeking a Sales Administrative Assistant to provide administrative support to the Sales Department and assist the Director of Sales and assigned Sales Managers with day‑to‑day operations. You will handle incoming leads, schedule site visits, process contracts, maintain database accuracy, and generate reports for DOS and the team.

Strong English communication skills and proficiency with Microsoft Office are required.

Qualifications

• Previous experience as an administrative assistant is preferred.
• Must be able to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers.
• Must demonstrate exceptional organizational skills.

Responsibilities

• To provide administrative support to the Sales Department and support the Director of Sales and assigned Sales Managers with day-to-day operations.
• Daily monitor of lead inbox, assign and distribute incoming leads, and respond to inquiries by determining client needs.
• Answer incoming phone calls to sales office and relay messages to appropriate sales managers.
• Prepare letters, emails, contracts, and other correspondence with 100% accuracy.
• Assist in contract turnover and enter information into the system accurately.
• Coordinate site visit requests by arranging transportation and reservations.
• Collaborate with Market Research Coordinator to audit accounts, contacts, and activities for data quality.
• Train new employees on the database application and Omni standards.
• Run reports such as lead volume, pipeline, and other metrics for DOS and team.
• Process amenity cards and other paperwork; assist with purchase orders and commission payments.
• Maintain department inventory of office supplies and complete additional duties as assigned.

Skills

Administration

Organization

Communication

Education

College degree preferred

Tools

Microsoft Office

Job description

Omni Barton Creek Resort & Spa in Austin, TX, is seeking a Sales Administrative Assistant to provide administrative support to the Sales Department and assist the Director of Sales and assigned Sales Managers with day‑to‑day operations. You will handle incoming leads, schedule site visits, process contracts, maintain database accuracy, and generate reports for DOS and the team.

Strong English communication skills and proficiency with Microsoft Office are required.