Spa Supervisor | Full-Time

Omni Hotels & Resorts; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Omni Barton Creek Resort & Spa in Texas Hill Country near Austin seeks a Spa Supervisor to lead guest-facing spa operations and teams. This full-time role emphasizes service excellence, supervising associates, and ensuring smooth daily operations in a luxury hospitality setting.

The position requires 1 year of supervisory experience, strong English communication, and a strong attention to detail. Weekend/evening/holiday availability is expected, with opportunities for growth within a respected

Qualifications

• 1 year of supervisory experience in a customer-oriented environment.
• Demonstrated commitment to exceeding customer expectations with attention to detail.
• Strong communication in English with guests and staff.

Responsibilities

• Display effectively, communicate and hold retail associates accountable for The Triology.
• Assist with ensuring all audit requirements are met on a daily basis.
• Participate in all quarterly inventories to audit standards.
• Collaborate with Retail Director/Buyer/Retail Lead Supervisor to achieve budgeted revenues and profits.
• Assist with the monthly markdown plans.
• Perform shop walk-thru to ensure proper merchandising and cleanliness.
• Assist with interviewing and hiring of retail associates as needed.
• Lead stand-up meetings to motivate staff and provide great customer service.
• Train retail associates in sales procedures and customer service.
• Ensure new hires are trained to standard and 30/60/90-day checklists are completed.
• Ensure Moments of Service checklists are completed monthly and documented.
• Perform Manager on Duty functions as needed in the absence of the Lead Retail Supervisor.

Skills

Supervisory experience

Customer service

Communication

Attention to detail

English proficiency

Job description

Omni Barton Creek Resort & Spa Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality. Our associates are the heart of our success - a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry's most respected companies. From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you are driven, personable, and passionate about creating exceptional guest experiences, you'll find your perfect match at Omni Barton Creek Resort & Spa.

Omni Hotels & Resorts is seeking Spa Supervisor | Full-Time for the beautiful Barton Creek Resort & Spa!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

We are proud to announce that we are ranked among the best resorts in Texas:Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

Responsibilities

• Display effectively, communicate and hold all retail associates accountable for The Triology.
• Assist with ensuring all audit requirements are met on a daily basis.
• Participate in all quarterly inventories to audit standards.
• Collaborate with Retail Director/Buyer/Retail Lead Supervisor in order to achieve budgeted retail revenues and profits.
• Assist with the monthly mark down plans.
• Perform shop walk-thru to insure proper merchandising, stocking and overall cleanliness.
• Assist with the interviewing and hiring of retail associates as needed based on business levels.
• Assist with leading inspiring morning Stand-up meetings that motivate retail associates to provide great customer service and sell.
• Assist with training for retail associates in sales procedures and customer service.
• Assist with ensuring all new hires are trained to standard as well as all 30/60/90-day checklists are completed as required.
• Assist with ensuring all Moments of Service checklists are completed monthly and documented.
• Perform Manager on Duty functions as needed in the absence of the Lead Retail Supervisor.

Qualifications

• 1 year's supervisory experience working in a customer orientated environment.
• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
• Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client's needs.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts including weekends, evenings, and holidays.
• Ability to obtain a State of Florida Alcoholic Beverage Commission server permit.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.