Retail Store Supervisor: Lead Sales & 5-Star Service

PERG online; Carlsbad, Northern (CA, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

PERG online in Carlsbad, CA is seeking a Retail Supervisor to oversee daily store operations, motivate staff, and uphold five-star service standards. You will lead sales associates, manage schedules, and coordinate merchandising and inventory with the Retail Manager.

The role emphasizes training, cross-selling, and teamwork to drive sales targets while maintaining a courteous, service-driven atmosphere. You will partner with buyers and managers to optimize displays, budgets, and staff

Responsibilities

• Motivate and lead Sales Associates to achieve monthly sales goals and dollar spent per occupied room goal daily by using five-star service.
• Implement sales selling and product training techniques for all Sales Associates in order to achieve sales objectives. Implement contests or sales incentives on a monthly basis and recognize top performers.
• Develop the staff on merchandise presentation of sales floor, in-store product knowledge, promotional and window displays, and cross marketing of other plaza shops.
• Write and monitor weekly schedules for all Sales Associates based on hours per occupied room budget and weekly labor payroll projections; approve and oversee accuracy in weekly time keeping logs.
• Implement weekly tasks and work assignments for each Sales Associate based on inventories, shipment, product displays, customer orders, backstock, and paperwork.
• Understand product mix and best selling item reports; communicate results with Retail Manager weekly; recap selling successes at end of month.
• Assist Retail Manager in recruiting and hiring new staff members; participate in interview process and yearly performance evaluations.
• Partner with corporate buyers to create and maintain adequate inventory levels for each season; discuss out-of-stock items with store ambassador, buyer and Retail Manager.
• Assist in annual budget preparation with Retail Manager by discussing staffing levels, merchandise assortment, store layout, store operations and revenue projections.

Job description

PERG online in Carlsbad, CA is seeking a Retail Supervisor to oversee daily store operations, motivate staff, and uphold five-star service standards. You will lead sales associates, manage schedules, and coordinate merchandising and inventory with the Retail Manager.

The role emphasizes training, cross-selling, and teamwork to drive sales targets while maintaining a courteous, service-driven atmosphere. You will partner with buyers and managers to optimize displays, budgets, and staff