Luxury Resort Retail Associate — Five-Star Service

Ponte Vedra Inn & Club; Ponte Vedra Beach (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, vision insurance

401(k) with company match

Flexible scheduling opportunities

Employee dining café

Discounted lodging rates

Career growth opportunities

Job summary

Ponte Vedra Inn & Club is seeking a Retail Associate to join our luxury retail team, delivering personalized service and helping guests select merchandise while processing transactions and maintaining displays. You will contribute to Forbes Five-Star standards and enhance guest experiences in a resort setting.

The role emphasizes strong communication, professional appearance, and the ability to multitask in a fast-paced boutique environment.

Qualifications

• Previous retail or customer service experience preferred but not required.
• Luxury retail, boutique, resort, country club, or hospitality experience is a plus.
• Positive attitude and willingness to learn.
• Passion for providing exceptional customer service.
• Comfortable using point-of-sale systems and handling transactions.
• Strong communication and interpersonal skills.
• Ability to multitask while maintaining attention to detail.
• Professional appearance and demeanor consistent with a luxury resort environment.

Responsibilities

• Welcome members and guests with a warm, professional, and engaging attitude.
• Provide personalized shopping assistance and product recommendations.
• Deliver Forbes Five-Star service by anticipating guest needs and exceeding expectations.
• Process purchases accurately using the point-of-sale system.
• Answer telephone inquiries and assist with merchandise questions.
• Maintain attractive merchandise displays and ensure the boutique remains clean, organized, and fully stocked.
• Assist with receiving, restocking, pricing, and inventory management.
• Build relationships with returning members by learning their preferences and providing personalized service.
• Work collaboratively with teammates to create an exceptional shopping experience.

Job description

Ponte Vedra Inn & Club is seeking a Retail Associate to join our luxury retail team, delivering personalized service and helping guests select merchandise while processing transactions and maintaining displays. You will contribute to Forbes Five-Star standards and enhance guest experiences in a resort setting.

The role emphasizes strong communication, professional appearance, and the ability to multitask in a fast-paced boutique environment.