Luxury Wellness Concierge: Forbes Five-Star Service

Ponte-Vedra-Inn-; Sawgrass (FL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, vision, life, and/or

401(k) with company match

Flexible scheduling

Employee dining café

Five-Diamond service training

Certifications and continuing ed.

Uniform dry-cleaning services

Career growth opportunities

Discounted golf and resort amenities

Job summary

Ponte Vedra Inn & Club is seeking a passionate Wellness Concierge to join the opening team at our new Sports Club facility. You will serve as the hospitality ambassador, coordinating schedules, assisting with billing, and guiding members through fitness and wellness offerings in a Forbes Five-Star environment.

Reporting to the Sports Club Manager, you will ensure exceptional service from check-in to program completion, while promoting retail products and wellness services in a luxury resort

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred in Hospitality, Recreation, Business Administration, Wellness, Fitness Management, or related field.

Responsibilities

• Welcome members and guests with exceptional hospitality and personalized service.
• Manage check-in procedures efficiently and accurately.
• Schedule and coordinate fitness classes, personal training, Pilates, and wellness appointments.
• Process billing transactions and retail services accurately.
• Provide tours and educate members on amenities and services.
• Maintain continuous concierge desk coverage during operating hours.
• Promote wellness programs and retail offerings.

Skills

Hospitality

Customer service

Communication

Multitasking

Organizational skills

Problem-solving

English proficiency

Education

High school diploma or equivalent

Associate degree (Hospitality, Wellness, or related)

Tools

Scheduling systems

Booking platforms

Point-of-sale (POS)

Billing processes

Microsoft Office

Club management software

Technogym platform

Job description

Ponte Vedra Inn & Club is seeking a passionate Wellness Concierge to join the opening team at our new Sports Club facility. You will serve as the hospitality ambassador, coordinating schedules, assisting with billing, and guiding members through fitness and wellness offerings in a Forbes Five-Star environment.

Reporting to the Sports Club Manager, you will ensure exceptional service from check-in to program completion, while promoting retail products and wellness services in a luxury resort