Luxury Resort Reservations Agent – Bozeman

Kerzner International; Big Sky (MT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance 80% employer-covered

Dental, Vision, and Life Insurance 100

401(k) Plan with 4% match

25 Days Paid Time Off

Winter Season Pass or Fitness Pass

Complimentary Transportation

Complimentary Meals on Shift

On-Property Discounts

Job summary

Kerzner International is seeking an Agent, Reservations for Bozeman, MT. The role involves handling guest inquiries, converting inquiries to bookings, and delivering exceptional service using Opera and Microsoft Office.

The position requires at least 1 year in Reservations or a contact center, fluency in English, and strong organizational skills. Weekend and holiday shifts are possible as part of full-time coverage.

Qualifications

• A minimum of 1 year of experience with Reservations or contact center experience.
• Must be proficient in Opera and Microsoft Office applications.
• Must be fluent in verbal and written English.
• Strong organizational skills and attention to detail.
• Willing to work flexible hours, including weekends and holidays.

Responsibilities

• Provide high level guest service via verbal and written communication.
• Handle reservation inquiries from initial inquiry to confirmation.
• Input reservations accurately in the reservations system and maintain records.

Skills

English fluency

Organization

Customer service

Tools

Opera

Microsoft Office

Job description

Kerzner International is seeking an Agent, Reservations for Bozeman, MT. The role involves handling guest inquiries, converting inquiries to bookings, and delivering exceptional service using Opera and Microsoft Office.

The position requires at least 1 year in Reservations or a contact center, fluency in English, and strong organizational skills. Weekend and holiday shifts are possible as part of full-time coverage.