Luxury Resort Operations Leader

Auberge; Northern (KY, SC); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Auberge Collection’s Kiawah River property is seeking a Resort Manager to lead daily operations, uphold luxury service standards, and champion a guest‑centric culture across Rooms, Food & Beverage, Spa, Security, Wellbeing and Engineering.

Reporting to the General Manager and serving on the Executive Committee, you will manage budgets, drive revenue, monitor KPIs, and mentor a high‑performing leadership team to deliver extraordinary guest experiences.

Qualifications

• 3 years' experience in a similar position, in a luxury environment with progressive leadership responsibilities.
• Proven experience overseeing multi-department resort operations including Rooms and guest experience functions.
• Strong financial acumen with experience managing budgets, forecasting, and operational performance metrics.
• Demonstrated leadership ability to inspire teams and drive service excellence.
• Exceptional guest engagement and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic luxury hospitality environment.
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Responsibilities

• Provide strategic leadership and operational oversight for Rooms, Food & Beverage, Security, Valet, Wellbeing, and Engineering departments.
• Partner with department leaders to ensure the successful execution of day-to-day resort operations and guest services.
• Lead and inspire teams to deliver service excellence as a core competency while driving profitability and operational performance.
• Ensure property standards remain at an extraordinary and refined level through consistent operational oversight, inspections, and service monitoring.
• Support revenue management initiatives through operational data to maximize revenue opportunities.
• Analyze operational performance metrics and implement strategies to enhance guest satisfaction and financial performance.
• Prepare and execute budgets and financial analysis related to Rooms and associated operational areas.

Skills

Leadership

Financial acumen

Guest engagement

Operational coordination

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Job description

Auberge Collection’s Kiawah River property is seeking a Resort Manager to lead daily operations, uphold luxury service standards, and champion a guest‑centric culture across Rooms, Food & Beverage, Spa, Security, Wellbeing and Engineering.

Reporting to the General Manager and serving on the Executive Committee, you will manage budgets, drive revenue, monitor KPIs, and mentor a high‑performing leadership team to deliver extraordinary guest experiences.