Luxury Resort Manager - Guest Experience Lead

Hyatt; Kansas City (MO); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Hyatt Hotels Corporation, owner of the Alila brand, is seeking an inspiring Resort Manager for Alila Kothaifaru Maldives. As second-in-command, you will join the Leadership Committee and shape the guest experience across the resort, reporting to the General Manager and guiding Rooms Division operations.

You will elevate operational performance, foster a culture of care and excellence, and mentor department heads while ensuring strict alignment with Hyatt's luxury service standards.

Competenze

• 8+ years of progressive leadership in luxury hospitality, with resort ops exposure.
• Experience as Resort Manager or senior leadership in premium hotels or resorts.
• Proven ability to lead Rooms Division including Front Office and Housekeeping.
• Strong leadership with capability to develop multicultural teams.
• Excellent interpersonal, communication, and stakeholder management.

Mansioni

• Drive service excellence and luxury guest experiences across the resort.
• Foster engagement, accountability, collaboration, and continuous improvement.
• Lead and develop department heads and colleagues, guiding talent.
• Ensure compliance with brand standards, safety, policies, and regs.
• Monitor guest satisfaction, colleague engagement, financial performance.
• Partner with Executive Committee to achieve business goals and luxury delivery.
• Serve as senior operational leader in GM's absence.

Conoscenze

Leadership experience

Resort operations

Multicultural teams

Interpersonal skills

Stakeholder management

Budgets & financial performance

Descrizione del lavoro

Hyatt Hotels Corporation, owner of the Alila brand, is seeking an inspiring Resort Manager for Alila Kothaifaru Maldives. As second-in-command, you will join the Leadership Committee and shape the guest experience across the resort, reporting to the General Manager and guiding Rooms Division operations.

You will elevate operational performance, foster a culture of care and excellence, and mentor department heads while ensuring strict alignment with Hyatt's luxury service standards.