Assistant Front Office Manager — Luxury Resort Perks

Hyatt Hotels Corporation; California; On-site; USD 69,000 - 73,000; Full time

Benefits offered by this job

Complimentary hotel stays

Wellness programs

Tuition reimbursement

Paid time off

Gas stipend for eligible employees

Complimentary daily meals

Job summary

Hyatt Hotels Corporation’s Alila Ventana Big Sur is seeking an Assistant Front Office Manager to elevate guest service at a luxury desert resort. You will assist the Director of Guest Services, supervise Front Office operations, and coach a team to deliver thoughtful, personalized experiences from arrival to departure.

The role requires leadership, strong communication, Opera PMS familiarity, and collaboration with Housekeeping, Sales, F&B, Spa, HR, and Finance.

Qualifications

• Previous hotel supervisory or management experience.
• Luxury resort or hotel experience preferred.
• Familiarity with Opera PMS and hospitality systems.
• Computer proficiency.
• Excellent communication and interpersonal skills.
• Proven leadership abilities with a passion for developing and supporting team members.
• Valid driver’s license required.

Responsibilities

• Assist in the daily management of Front Office operations, including Front Desk, Concierge, Bell Services, and Night Audit.
• Support recruitment, onboarding, scheduling, and training of Front Office colleagues.
• Champion service excellence by modeling authentic, personalized guest interactions.
• Monitor guest arrivals and departures, addressing any concerns or requests promptly and thoughtfully.
• Collaborate closely with Housekeeping, Sales, Food & Beverage, Spa, Human Resources, Finance, and other departments to coordinate guest needs and ensure smooth operations.
• Maintain accurate records, manage departmental expenses, and support operational efficiencies.
• Serve as Manager on Duty as needed and maintain a visible presence to support both guests and colleagues.

Skills

Hotel supervisory experience

Guest service excellence

Interpersonal skills

Communication

Tools

Opera PMS

Job description

Hyatt Hotels Corporation’s Alila Ventana Big Sur is seeking an Assistant Front Office Manager to elevate guest service at a luxury desert resort. You will assist the Director of Guest Services, supervise Front Office operations, and coach a team to deliver thoughtful, personalized experiences from arrival to departure.

The role requires leadership, strong communication, Opera PMS familiarity, and collaboration with Housekeeping, Sales, F&B, Spa, HR, and Finance.