Resort Manager

Hyatt; Kansas City (MO); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Hyatt Hotels Corporation, owner of the Alila brand, is seeking an inspiring Resort Manager for Alila Kothaifaru Maldives. As second-in-command, you will join the Leadership Committee and shape the guest experience across the resort, reporting to the General Manager and guiding Rooms Division operations.

You will elevate operational performance, foster a culture of care and excellence, and mentor department heads while ensuring strict alignment with Hyatt's luxury service standards.

Competenze

• 8+ years of progressive leadership in luxury hospitality, with resort ops exposure.
• Experience as Resort Manager or senior leadership in premium hotels or resorts.
• Proven ability to lead Rooms Division including Front Office and Housekeeping.
• Strong leadership with capability to develop multicultural teams.
• Excellent interpersonal, communication, and stakeholder management.

Mansioni

• Drive service excellence and luxury guest experiences across the resort.
• Foster engagement, accountability, collaboration, and continuous improvement.
• Lead and develop department heads and colleagues, guiding talent.
• Ensure compliance with brand standards, safety, policies, and regs.
• Monitor guest satisfaction, colleague engagement, financial performance.
• Partner with Executive Committee to achieve business goals and luxury delivery.
• Serve as senior operational leader in GM's absence.

Conoscenze

Leadership experience

Resort operations

Multicultural teams

Interpersonal skills

Stakeholder management

Budgets & financial performance

Descrizione del lavoro

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel - like the proper way to make a bed or how to best handle luggage - it's critically important to understand Hawaiian culture and the spirit of ohana, or family. When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ohana truly means.

Are you passionate about creating exceptional guest journeys, inspiring high-performing teams, and delivering luxury hospitality experiences that leave a lasting impression? Do you thrive in a dynamic island environment where operational excellence, authentic service, and colleague engagement go hand in hand? At Alila Kothaifaru Maldives, we create rare and meaningful experiences that are deeply connected to place, purpose, and people. We are seeking an inspiring Resort Manager to join our Leadership Committee and play a pivotal role in shaping the guest experience across the resort. As the second-in-command of the resort and a trusted advisor to the General Manager, this role is responsible for elevating operational performance, fostering a culture of care and excellence, and ensuring the seamless delivery of the distinctive Alila experience. With a strong focus on guest satisfaction, colleague engagement, and leadership development, the Resort Manager serves as a key strategic partner in driving both the resort's success and its people-first culture. Reporting directly to the General Manager, the Resort Manager provides executive leadership across the Rooms Division, including Front Office, Housekeeping, Spa & Wellness, and Safety & Security. This position plays a critical role in shaping the overall guest experience, developing future leaders, driving operational efficiencies, and ensuring alignment with Hyatt's purpose, values, and luxury service standards.

Responsibilities

• Champion an exceptional guest journey by driving service excellence, quality assurance, reputation management, and personalized luxury experiences.
• Foster a culture of engagement, accountability, collaboration, and continuous improvement across all operational teams.
• Lead, coach, and develop department heads and colleagues, supporting talent development, succession planning, and career growth opportunities.
• Ensure compliance with Hyatt brand standards, safety protocols, operational policies, and regulatory requirements.
• Monitor and improve guest satisfaction, colleague engagement, financial performance, and operational productivity metrics.
• Partner closely with the Executive Committee to achieve business goals and deliver a seamless luxury experience throughout the resort.
• Serve as the senior operational leader in the absence of the General Manager.

Qualifications

• Minimum of 8 years of progressive leadership experience within luxury hospitality, including significant exposure to resort operations.
• Previous experience as a Resort Manager, Executive Assistant Manager, Director of Rooms, or a comparable senior leadership position within a luxury hotel or resort environment.
• Proven expertise in managing Rooms Division operations, including Front Office, Housekeeping, Spa, and guest experience functions.
• Strong leadership capability with a demonstrated ability to inspire, develop, and engage multicultural teams.
• Exceptional interpersonal, communication, and stakeholder management skills.
• Strong commercial acumen with experience managing budgets, operational performance, and service excellence initiatives.
• Track record of achieving high guest satisfaction, colleague engagement, and financial performance results.
• Ability to balance strategic thinking with hands-on operational leadership.