Luxury Resort Guest Services Concierge

EOS Hospitality LLC; Harwich (MA); On-site; USD 26,000 - 28,000; Full time

Job summary

EOS Hospitality LLC's Wequassett resort in Harwich, MA is seeking a polished Guest Services Associate to deliver gracious arrival and departure experiences and build connections with guests throughout their stay.

You will anticipate needs, resolve inquiries with confidence, and uphold Forbes Five-Star standards while coordinating with departments to ensure satisfaction. Prior luxury hotel experience, strong communication, organization, and a passion for service are preferred. Hourly rate $19–$20.

Qualifications

• Previous experience in a luxury hotel or resort environment preferred.
• Exceptional communication, organizational, and multitasking skills.
• A genuine passion for guest service and hospitality excellence.

Responsibilities

• Welcome guests with a warm, personalized, and professional demeanor.
• Perform seamless check-in and check-out procedures per Forbes Five-Star standards.
• Demonstrate knowledge of all resort accommodations, amenities, dining venues, daily programming, and local attractions.
• Proactively identify guest preferences and opportunities to personalize each stay.
• Accurately utilize the property management system for reservations, billing, room assignments, and guest profiles.
• Respond to guest inquiries, requests, and concerns with urgency and discretion.
• Coordinate guest requests with appropriate departments, ensuring follow-through and satisfaction.
• Assist with reservations, room changes, and special requests as needed.
• Support the Concierge team during peak periods and collaborate with Front Office colleagues.
• Maintain a professional appearance, posture, and communication consistent with Forbes standards.
• Process approved, commissionable room upgrades with accuracy and discretion using PMS.

Skills

Communication

Organization

Multitasking

Guest service excellence

Job description

EOS Hospitality LLC's Wequassett resort in Harwich, MA is seeking a polished Guest Services Associate to deliver gracious arrival and departure experiences and build connections with guests throughout their stay.

You will anticipate needs, resolve inquiries with confidence, and uphold Forbes Five-Star standards while coordinating with departments to ensure satisfaction. Prior luxury hotel experience, strong communication, organization, and a passion for service are preferred. Hourly rate $19–$20.