Concierge | Full Time

Omni Hotels & Resorts; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

Omni Amelia Island Resort & Spa is seeking a hospitality-focused Concierge to assist guests with bookings, local attractions, dining, transportation, and special requests. You will ensure seamless service, coordinate with multiple departments, and enhance guest experiences across the resort’s amenities.

The ideal candidate has luxury hotel experience, a flexible schedule including nights and weekends, and strong organizational and communication skills to exceed guest expectations.

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of the surrounding area and all of its attractions.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Responsibilities

• Arrange bookings, reconfirm airline tickets, etc.
• Be fully acquainted with local points of interest.
• Assist in arranging restaurant reservations and limousines for guests.
• Ensure delivery of parcels, mail, and special deliveries to guest rooms.
• Maintain the lobby and public areas in clean and tidy condition with Housekeeping.
• Accept other duties as required by management.
• Set up amenities for guests celebrating special occasions.
• Create special packages with pre-calls from the concierge and amenities.
• Coordinate with other departments to meet guest needs.
• Greet guests warmly and make them feel welcome at the hotel.
• Identify ways to improve the guest experience.
• Handle special requests such as flowers, telegrams, rental cars, luggage, etc.

Skills

Customer service oriented

Detail oriented

Multitasking

Flexible schedule nights & weekends

Strong communication

Tools

Property Management Systems

Microsoft Office

Job description

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you’re friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Overview

This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities

• To arrange bookings, reconfirmation of airline tickets etc.
• Be fully acquainted with the different points of interests.
• Assist in arranging for restaurant reservations and limousines as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
• Accept other special duties as required by management.
• Set up all amenities for guests celebrating special occasions.
• Set up special packages that include pre-calls from the concierge and specialized amenities.
• Interact with other departments to ensure that guest’s needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
• Perform any other duties as required my management.

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of the surrounding area and all of its attractions.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

EEOC is the Law Poster.