Luxury Residential Front Desk Concierge - Miami FL

EMPRIME SOLUTIONS LLC; Miami (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Training & development

Competitive salary

Flexible overtime opportunities

Job summary

Emprime Solutions is seeking polished concierge professionals to support luxury multifamily residential communities throughout the Miami area. You\'ll provide exceptional customer service at a professional front desk, greeting residents and visitors, and maintaining a welcoming environment.

Strong communication, attention to detail, and ability to handle busy periods are essential. bilingual English and Spanish preferred; training and ongoing support provided; salary $16.00–$18.00 per hour with

Qualifications

• Previous concierge or front desk experience preferred.
• Strong verbal and written communication; professional appearance.
• Dependable, punctual and able to work independently.
• Calm and professional in challenging situations.
• Comfortable using computers and property management systems.
• Experience with BuildingLink or similar property technology is a plus.
• Bilingual English and Spanish preferred but not required.
• Reliable transportation.

Responsibilities

• Greet residents, guests, vendors, and prospective residents.
• Provide front desk assistance and resident support.
• Answer calls, emails, and resident inquiries.
• Register visitors and assist guest access.
• Receive, log, organize, and distribute packages.
• Monitor lobby, cameras, and access-control systems.
• Maintain incident reports and daily logs.
• Conduct property and amenity-area walks.
• Communicate important information during shift changes.
• Assist residents with amenity reservations and general requests.
• Escalate resident concerns when appropriate.
• Follow property policies, emergency procedures, and confidentiality standards.
• Maintain a clean, organized front desk environment.

Skills

Verbal communication

Written communication

Professional appearance

Customer-service

Dependable

Punctual

Independent work

Calm under pressure

Tech savvy

BuildingLink

Bilingual English/Spanish

Tools

BuildingLink

Access-control software

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Training & development

Location:

Miami, Florida

Pay:

$16.00–$18.00 per hour

Schedule:

Varies based on property and operational needs

Position Overview

Emprime Solutions is seeking polished, dependable, and service-oriented concierge professionals to support luxury multifamily residential communities throughout the Miami area.

The ideal candidate will provide exceptional customer service while maintaining a professional, welcoming, and organized front desk environment. This position requires strong communication skills, sound judgment, attention to detail, and a commitment to creating a positive resident experience.

Responsibilities

• Professionally greet residents, guests, vendors, and prospective residents
• Provide front desk assistance and resident support
• Answer and direct phone calls, emails, and resident inquiries
• Register visitors and assist with guest access
• Receive, log, organize, and distribute packages
• Monitor the lobby, security cameras, and access-control systems
• Maintain accurate incident reports, shift notes, and daily activity logs
• Conduct property and amenity-area walks as required
• Communicate important information during shift changes
• Assist residents with amenity reservations and general requests
• Respond professionally to resident concerns and **escalate** issues when appropriate
• Follow property policies, emergency procedures, and confidentiality standards
• Maintain a clean, organized, and professional front desk environment

Qualifications

• Previous concierge, hospitality, front desk, customer service, or luxury residential experience preferred
• Strong verbal and written communication skillsProfessional appearance and customer-service etiquette
• Dependable, punctual, and able to work independently
• Ability to remain calm and professional in challenging situations
• Comfortable using computers, email, package-management systems, and access-control software
• Experience with BuildingLink or similar property technology is a plus
• Reliable transportation
• Availability to work assigned weekdays, evenings, weekends, and holidays based on property needs
• Bilingual English and Spanish preferred but not required

What We Offer

• Competitive pay of $16.00–$18.00 per hour
• Potential to earn a $500 quarterly bonus based on strong performance, reliability, and consistent attendance
• 401(k) available to eligible employees
• Flexible overtime opportunities based on business and property needs
• Initial training and ongoing supervisory support
• Experience working within premier multifamily residential communities

Emprime Solutions is an equal opportunity employer committed to professionalism, service excellence, and delivering an elevated resident experience.