Concierge Operations Manager

Emprime Solutions; Bayonne (NJ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Job summary

Emprime Solutions LLC seeks an experienced Concierge Operations Manager to oversee daily concierge operations across residential communities in New Jersey. The role covers staff supervision, scheduling, payroll administration, and maintaining strong client relationships with property managers and residents.

You will lead site visits, ensure service quality, address staffing needs, and drive improvements while coordinating with HR and management. Equal opportunity employer.

Qualifications

• Experience in concierge services, hospitality, property management, customer service, or operations management.
• Previous supervisory or management experience required.
• Experience with employee scheduling, timesheets, attendance tracking, or payroll coordination preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple properties, employees, and priorities.
• Proficiency in Microsoft Office, email, spreadsheets, and scheduling or timekeeping systems.
• Valid driver's license and reliable transportation preferred for travel between properties.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Oversee daily concierge operations across assigned residential properties.
• Recruit, interview, train, supervise, and evaluate concierge staff.
• Create and manage employee schedules to ensure adequate staffing and coverage.
• Conduct site visits to monitor service quality, employee attendance, uniforms, and professional conduct.
• Coordinate coverage for call-outs, absences, and scheduling changes.
• Address operational challenges and implement service improvements.
• Collect, review, and verify employee timesheets, hoursWorked, overtime, and attendance records.
• Prepare and submit accurate payroll information by established deadlines.
• Monitor clock-ins, clock-outs, missed punches, and scheduling discrepancies.
• Communicate payroll corrections and missing information to HR or payroll.
• Coordinate new-hire payroll documentation and track approved absences and paid time off.
• Maintain accurate, confidential employee and payroll records.
• Prepare operational reports, staffing updates, and payroll summaries as requested.
• Maintain strong relationships with property managers, residents, and clients.
• Respond professionally to complaints, concerns, and service requests.
• Communicate staffing updates and operational issues to clients and company leadership.
• Ensure concierge staff deliver courteous, consistent, and professional service.
• Follow up with clients to evaluate satisfaction and identify improvements.
• Monitor employee performance and provide coaching and feedback.
• Ensure employees complete onboarding, training, and client-specific assignments.
• Address attendance and performance issues in accordance with company policies.
• Work with HR and management on staffing needs and employee-related matters.
• Ensure compliance with company procedures, client requirements, and applicable workplace regulations.

Skills

Staff supervision

Payroll coordination

Scheduling

Customer service

Leadership

Communication

Problem solving

Time management

Microsoft Office

Timekeeping systems

Tools

Microsoft Office

Scheduling systems

Timekeeping systems

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties

Emprime Solutions LLC is seeking an experienced and motivated Concierge Operations Manager to oversee daily concierge operations across residential communities. This role involves supervising employees, managing schedules, coordinating payroll information, maintaining client relationships, and ensuring high-quality service for residents, guests, and property management teams.

Key Responsibilities

Concierge Operations and Management

• Oversee daily concierge operations across assigned residential properties.
• Recruit, interview, train, supervise, and evaluate concierge staff.
• Create and manage employee schedules to ensure adequate staffing and coverage.
• Conduct site visits to monitor service quality, employee attendance, uniforms, and professional conduct.
• Coordinate coverage for call-outs, absences, and scheduling changes.
• Address operational challenges and implement service improvements.

Payroll and Administration

• Collect, review, and verify employee timesheets, hours worked, overtime, and attendance records.
• Prepare and submit accurate payroll information by established deadlines.
• Monitor clock-ins, clock-outs, missed punches, and scheduling discrepancies.
• Communicate payroll corrections and missing information to HR or payroll.
• Coordinate new-hire payroll documentation and track approved absences and paid time off.
• Maintain accurate, confidential employee and payroll records.
• Prepare operational reports, staffing updates, and payroll summaries as requested.

Client and Resident Relations

• Maintain strong relationships with property managers, residents, and clients.
• Respond professionally to complaints, concerns, and service requests.
• Communicate staffing updates and operational issues to clients and company leadership.
• Ensure concierge staff deliver courteous, consistent, and professional service.
• Follow up with clients to evaluate satisfaction and identify improvements.

Employee Performance and Compliance

• Monitor employee performance and provide coaching and feedback.
• Ensure employees complete onboarding, training, and client-specific assignments.
• Address attendance and performance issues in accordance with company policies.
• Work with HR and management on staffing needs and employee-related matters.
• Ensure compliance with company procedures, client requirements, and applicable workplace regulations.

Qualifications

• Experience in concierge services, hospitality, property management, customer service, or operations management.
• Previous supervisory or management experience required.
• Experience with employee scheduling, timesheets, attendance tracking, or payroll coordination preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple properties, employees, and priorities.
• Proficiency in Microsoft Office, email, spreadsheets, and scheduling or timekeeping systems.
• Ability to handle confidential information responsibly.
• Valid driver's license and reliable transportation preferred for travel between properties.
• Bilingual in English and Spanish is a plus.

Work Environment

This position combines administrative duties with on-site visits to residential properties. Flexibility is required to address staffing needs, payroll deadlines, and client concerns.

Emprime Solutions LLC is an equal opportunity employer.