Concierge

Talent Lab Partners LLC; Miami (FL); On-site; USD 55,000 - 60,000; Full time

Job summary

A luxury residential community in Miami is seeking an experienced Concierge to provide exceptional service for ultra-high-net-worth residents. Responsibilities include greeting guests, managing front desk operations, and coordinating luxury lifestyle services. The ideal candidate should have at least 2 years of experience in a high-end setting, possess outstanding interpersonal skills, and have knowledge of Miami's exclusive amenities. This full-time position ensures a polished, service-driven environment for discerning clientele.

Qualifications

• 2+ years of luxury hospitality or concierge experience required.
• Ability to multitask in a fast-paced environment.
• Experience with ultra-high-net-worth clients preferred.

Responsibilities

• Greet residents and guests professionally.
• Manage phone calls and resident inquiries effectively.
• Coordinate bespoke services and lifestyle arrangements.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Customer service standards

Multitasking ability

Knowledge of Miami lifestyle

Job description

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Talent Lab Partners LLC provided pay range

This range is provided by Talent Lab Partners LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $60,000.00/yr

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Concierge – Luxury Residential Community (UHNW Clientele)

Location

Miami, FL

Employment Type

Full-Time

About the Role

This luxury residential community—home to ultra-high-net-worth residents—seeks an exceptionally polished, service-driven Concierge to serve as the first point of contact and the face of the property. This individual will ensure a seamless, white-glove living experience marked by discretion, hospitality, and anticipatory service.

Key Responsibilities

Resident Experience & Guest Relations

• Greet residents and guests with the highest standards of professionalism, etiquette, and personalized service.
• Provide tailored assistance proactively—anticipating needs, preferences, and special requests.
• Support residents with reservations, travel arrangements, event access, dining recommendations, and local lifestyle solutions.
• Maintain a consistently warm, polished, and discreet presence in the lobby at all times.

Front Desk Operations

• Answer phone calls, manage emails, and respond promptly to resident inquiries.
• Oversee package handling, deliveries, and secure storage of personal items.
• Coordinate access control, visitor management, and security procedures in partnership with building staff and vendors.
• Track amenity bookings (spa, pool cabanas, event spaces, private dining rooms, etc.) and ensure residents receive priority access.

Lifestyle Coordination

• Build relationships with local high-end service providers (restaurants, private drivers, wellness professionals, yacht charters, etc.).
• Arrange bespoke services including housekeeping, private chefs, personal shoppers, pet care, and luxury transportation.
• Assist with resident events, private gatherings, and onsite activations to elevate the community experience.

Administrative & Building Support

• Maintain accurate logs, reports, and daily shift notes.
• Communicate effectively with property management, maintenance, and security teams.
• Support move-ins/move-outs with greeting, elevator coordination, and concierge-level assistance.
• Uphold strict confidentiality when handling resident information.

Qualifications

• 2+ years of hospitality, concierge, luxury hotel, or high-end residential experience.
• Exceptional interpersonal, communication, and problem‑solving skills.
• Polished, professional appearance with impeccable customer‑service standards.
• Ability to multitask in a fast‑paced lobby with a calm, service‑first demeanor.
• Experience working with UHNW individuals strongly preferred.
• Strong knowledge of Miami restaurants, nightlife, events, travel logistics, and luxury lifestyle services.

What We’re Looking For

• Someone who embodies discretion, refinement, and anticipatory service.
• A hospitality-driven mindset with a genuine passion for improving residents’ lives.
• The ability to represent the property’s brand with elegance and poise.
• A concierge who treats each resident like a long‑term relationship, not a transaction.

Seniority Level

• Associate

Industry

• Real Estate, Community Development and Urban Planning, and Investment Management