Concierge

Talent Lab Partners LLC; Miami (FL); Sur place; USD 55 000 - 60 000; Plein temps

Résumé du poste

A luxury residential community in Miami is seeking an experienced Concierge to provide exceptional service for ultra-high-net-worth residents. Responsibilities include greeting guests, managing front desk operations, and coordinating luxury lifestyle services. The ideal candidate should have at least 2 years of experience in a high-end setting, possess outstanding interpersonal skills, and have knowledge of Miami's exclusive amenities. This full-time position ensures a polished, service-driven environment for discerning clientele.

Qualifications

• 2+ years of luxury hospitality or concierge experience required.
• Ability to multitask in a fast-paced environment.
• Experience with ultra-high-net-worth clients preferred.

Responsabilités

• Greet residents and guests professionally.
• Manage phone calls and resident inquiries effectively.
• Coordinate bespoke services and lifestyle arrangements.

Connaissances

Interpersonal skills

Communication skills

Problem-solving skills

Customer service standards

Multitasking ability

Knowledge of Miami lifestyle

Description du poste

Get AI-powered advice on this job and more exclusive features.

Talent Lab Partners LLC provided pay range

This range is provided by Talent Lab Partners LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $60,000.00/yr

Direct message the job poster from Talent Lab Partners LLC

Concierge – Luxury Residential Community (UHNW Clientele)

Location

Miami, FL

Employment Type

Full-Time

About the Role

This luxury residential community—home to ultra-high-net-worth residents—seeks an exceptionally polished, service-driven Concierge to serve as the first point of contact and the face of the property. This individual will ensure a seamless, white-glove living experience marked by discretion, hospitality, and anticipatory service.

Key Responsibilities

Resident Experience & Guest Relations

• Greet residents and guests with the highest standards of professionalism, etiquette, and personalized service.
• Provide tailored assistance proactively—anticipating needs, preferences, and special requests.
• Support residents with reservations, travel arrangements, event access, dining recommendations, and local lifestyle solutions.
• Maintain a consistently warm, polished, and discreet presence in the lobby at all times.

Front Desk Operations

• Answer phone calls, manage emails, and respond promptly to resident inquiries.
• Oversee package handling, deliveries, and secure storage of personal items.
• Coordinate access control, visitor management, and security procedures in partnership with building staff and vendors.
• Track amenity bookings (spa, pool cabanas, event spaces, private dining rooms, etc.) and ensure residents receive priority access.

Lifestyle Coordination

• Build relationships with local high-end service providers (restaurants, private drivers, wellness professionals, yacht charters, etc.).
• Arrange bespoke services including housekeeping, private chefs, personal shoppers, pet care, and luxury transportation.
• Assist with resident events, private gatherings, and onsite activations to elevate the community experience.

Administrative & Building Support

• Maintain accurate logs, reports, and daily shift notes.
• Communicate effectively with property management, maintenance, and security teams.
• Support move-ins/move-outs with greeting, elevator coordination, and concierge-level assistance.
• Uphold strict confidentiality when handling resident information.

Qualifications

• 2+ years of hospitality, concierge, luxury hotel, or high-end residential experience.
• Exceptional interpersonal, communication, and problem‑solving skills.
• Polished, professional appearance with impeccable customer‑service standards.
• Ability to multitask in a fast‑paced lobby with a calm, service‑first demeanor.
• Experience working with UHNW individuals strongly preferred.
• Strong knowledge of Miami restaurants, nightlife, events, travel logistics, and luxury lifestyle services.

What We’re Looking For

• Someone who embodies discretion, refinement, and anticipatory service.
• A hospitality-driven mindset with a genuine passion for improving residents’ lives.
• The ability to represent the property’s brand with elegance and poise.
• A concierge who treats each resident like a long‑term relationship, not a transaction.

Seniority Level

• Associate

Industry

• Real Estate, Community Development and Urban Planning, and Investment Management