Luxury Residential Concierge — 5-Star Guest Experience

Caruso; Los Angeles (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Caruso is seeking a Residential Ambassador at 8500 Burton Way in Los Angeles to deliver exceptional hospitality and support to residents, coordinating services like dining, reservations, travel, and maintenance while maintaining Caruso's standards.

The role requires weekend/early morning/late night/holiday availability, strong communication, organization, and a proactive service mindset to ensure seamless guest experiences.

Qualifications

• Minimum of one year experience in a hospitality setting.
• Excellent written and verbal communication; professional tone.
• Organized, detail oriented, self-starter able to work independently and in a group.
• Microsoft Office: Word and Excel.
• Excellent follow up and strong multitasking abilities.
• Flexible to work weekends, holidays, and varied shifts.
• Comfortable with greeting guests using seasonal greetings.

Responsibilities

• Provide a 5-star service as a direct liaison to residents and guests.
• Handle resident service requests: in-home dining, reservations, travel, maintenance, dry cleaning, packages.
• Coordinate needs with other departments for a seamless guest experience.
• Document resident feedback and follow up to resolve issues.
• Record all requests in designated data entry systems.
• Follow radio etiquette and proper codes to communicate.

Skills

Customer service

Professional demeanor

Strong communication

Multitasking

Time management

Team player

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

Caruso is seeking a Residential Ambassador at 8500 Burton Way in Los Angeles to deliver exceptional hospitality and support to residents, coordinating services like dining, reservations, travel, and maintenance while maintaining Caruso's standards.

The role requires weekend/early morning/late night/holiday availability, strong communication, organization, and a proactive service mindset to ensure seamless guest experiences.