Residential Concierge Ambassador, 8500 Burton Way

Caruso; Los Angeles (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Caruso is seeking a Residential Ambassador at 8500 Burton Way in Los Angeles to deliver exceptional hospitality and support to residents, coordinating services like dining, reservations, travel, and maintenance while maintaining Caruso's standards.

The role requires weekend/early morning/late night/holiday availability, strong communication, organization, and a proactive service mindset to ensure seamless guest experiences.

Qualifications

• Minimum of one year experience in a hospitality setting.
• Excellent written and verbal communication; professional tone.
• Organized, detail oriented, self-starter able to work independently and in a group.
• Microsoft Office: Word and Excel.
• Excellent follow up and strong multitasking abilities.
• Flexible to work weekends, holidays, and varied shifts.
• Comfortable with greeting guests using seasonal greetings.

Responsibilities

• Provide a 5-star service as a direct liaison to residents and guests.
• Handle resident service requests: in-home dining, reservations, travel, maintenance, dry cleaning, packages.
• Coordinate needs with other departments for a seamless guest experience.
• Document resident feedback and follow up to resolve issues.
• Record all requests in designated data entry systems.
• Follow radio etiquette and proper codes to communicate.

Skills

Customer service

Professional demeanor

Strong communication

Multitasking

Time management

Team player

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

The Residential Ambassador at 8500 Burton Way will provide an unparalleled level of service in a professional, friendly, warm and engaging manner in order to exceed residents expectations. Residential Ambassadors are direct liaisons who interact with residents answering questions, giving direction and making detailed reservations or recommendations. This position requires understanding of property tenants, assisting with events and services, along with knowledge of local sites, destinations, events and venues. The Concierge will perform all responsibilities with professional enthusiasm and the highest regard for the true meaning of hospitality. Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire team needs.

ESSENTIAL FUNCTIONS

• Utilize all resources available to ensure full knowledge and understanding of Caruso property, in order to provide an exceptional 5-star service experience for our guests and/or residents.
• Fulfill resident services requests including, but not limited to, In Home Dining orders, Restaurant reservations, Travel Arrangements, Maintenance Requests, Dry Cleaning Services, Package Delivery, Bell Cart Runs, as well as any additional legal requests to accomplish the “full service” commitment.
• Coordinate resident’s needs with other department’s as required through lateral service, in order to ensure a seamless guest experience outcome.
• Communicate and document any resident compliment, complaints, or additional feedback and provide follow up to resolve outstanding issues.
• Ensure all requests from residents are recorded in the designated data entry systems.
• Properly use and follow the Radio Etiquette guidelines and correct Radio Call codes to perform assigned tasks and communicate efficiently to appropriate departments.
• Greet all residents with the Caruso Hospitality Standards and proper phone greeting. This involves reading and being aware of the Daily Discussion, closing and opening On Call Concierge notes, adhering to Company mandated Hospitality Steps of Service and any other applicable guidelines provided by the Company.
• Properly resolve resident complaints through exercising “LEAP” from the Caruso Hospitality Standards.
• Other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

• Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire team needs.
• Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times.
• Minimum of one year experience in a hospitality setting.
• Microsoft Office: Word and Excel
• Excellent written and verbal communication skills; Professional and pleasant tone of service.
• Must be an organized; detail oriented, self-starter who is able to work independently and part of a group.
• Comfortable with welcoming our valued guests using a variety of seasonal greetings including, but not limited to, “Happy Holidays”, “Merry Christmas”, “Happy New Year”.
• Self-starter, takes initiative, and anticipates needs of others.
• Tenacious with excellent follow up.
• Thrives in a fast-paced work environment.
• Ability to multi-task, problem solve & prioritize workload.
• Extremely strong organizational, project and time management skills.
• Ability to quickly analyze a situation, come up with solutions and implement them.
• An unflappable, confident demeanor.
• Solid judgment.
• Strong work ethic

Physical demands and work environment:

• Ability to understand and communicate effectively in English.
• Able to push a Bell Cart or Flat Bed up to 30 pounds.
• Standing, sitting and/or walking for up to 8 hours a day
• Equipment used: phone system, computer, I-Pad, Radio, Bell Cart or Flat Bed Cart.
• Must be compliant with Caruso Grooming Standards.
• Uniform provided must be worn properly and in accordance to the uniform standards within the policies and procedures of this role.

$21 - $22 an hour

Caruso is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The Company is committed to compliance with all applicable laws providing equal employment opportunities and will consider religious and medical accommodations.