Luxury Residential A/V Technician — Elevate Homes

Bravas; Dublin (CA); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Competitive base salary

Bonuses

Medical/dental/vision

401(k)

PTO

Job summary

Bravas in the United States seeks a Service Technician to deliver exceptional client experiences across luxury residential projects. You will diagnose, repair, and support smart home systems to ensure flawless performance and reflect Bravas’ high standards.

Responsibilities include configuring networks, overseeing control systems like Control4, Lutron Homeworks, Savant, and Crestron, and coordinating with the Service Manager to resolve recurring issues while maintaining precise records.

Qualifications

• 2+ years in residential A/V or smart home installation preferred.
• Strong knowledge of A/V, security, lighting, and home automation systems.
• Ability to read schematics, plans, and CAD drawings.
• Solid troubleshooting skills and ability to work independently with clients.
• Strong communication and client-service skills; valid driver's license.

Responsibilities

• Diagnoses and resolves issues with installed systems including Control4, Lutron Homeworks, Savant, and Crestron.
• Configures, programs, and troubleshoots networks, control systems, A/V, and surveillance equipment.
• Utilizes remote access tools to repair and stabilize network-based systems.
• Sets up remote monitoring platforms and enrolls clients in appropriate support plans.
• Coordinates with the Service Manager to track, document, and resolve recurring service issues.
• Communicates effectively with manufacturer tech support when necessary.
• Manages part replacements, tracks orders, and ensures timely completion of repairs.
• Identifies opportunities for system upgrades or replacements and shares recommendations with the team.
• Maintains accurate records of work orders, time entries, and job costing.
• Participates in on-call rotation as assigned.
• Performs other duties as assigned.

Skills

Troubleshooting

Client communication

Independent work

Reading schematics

Driver's license

Education

High school diploma or equivalent

Tools

Control4

Lutron Homeworks

Savant

Crestron

DSC

Clare

Job description

Bravas in the United States seeks a Service Technician to deliver exceptional client experiences across luxury residential projects. You will diagnose, repair, and support smart home systems to ensure flawless performance and reflect Bravas’ high standards.

Responsibilities include configuring networks, overseeing control systems like Control4, Lutron Homeworks, Savant, and Crestron, and coordinating with the Service Manager to resolve recurring issues while maintaining precise records.