Luxury Resident Services & Community Engagement Lead

Hyde Park Hospitality, LLC; Norwalk (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

401k Plan

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Tuition Reimbursement

20% Housing Discount at BLT Properties

Job summary

BLT is seeking an experienced Resident Services Coordinator for our luxury community in Norwalk, CT. The role focuses on managing customer support and building a strong team to achieve resident retention and service goals.

You will lead efforts to resolve inquiries, coordinate resident communications, foster local partnerships, and plan community events that boost engagement and quality of life for residents.

Qualifications

• 2+ years of experience in resident services, property management, hospitality, customer service, or a related field.
• Commitment to deliver outstanding customer service.
• Flexible team player with good supervisory and problem-solving skills.
• Ability to set priorities, handle multiple tasks, and meet deadlines.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office.
• High school diploma or GED, College education preferred.

Responsibilities

• Achieves resident satisfaction and retention goals by ensuring inquiries are resolved professionally and promptly.
• Facilitates a professional atmosphere that exceeds resident expectations.
• Develops, produces, and coordinates resident communications including newsletters, surveys, and lease notices.
• Fosters productive relationships with local groups, restaurants, retailers, and services.
• Coordinates programs to enhance health, wellbeing, and quality of life for residents.
• Plans, promotes and coordinates community events and activities; offers incentives to boost participation.

Skills

Customer service

Communication

Team coordination

Problem solving

Time management

Education

High school diploma or GED

College education preferred

Tools

Microsoft Office

Job description

BLT is seeking an experienced Resident Services Coordinator for our luxury community in Norwalk, CT. The role focuses on managing customer support and building a strong team to achieve resident retention and service goals.

You will lead efforts to resolve inquiries, coordinate resident communications, foster local partnerships, and plan community events that boost engagement and quality of life for residents.