Luxury Residence Butler & Personal Concierge

The Loren at Pink Beach; Tuckers Corner (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

The Loren at Pink Beach is seeking an experienced Residence Butler in Bermuda to deliver luxury, personalized service to homeowners and villa guests across multiple residences. You will coordinate arrivals, itineraries, private events, and daily lifestyle support with discretion and a guest‑centric approach.

You will collaborate with Housekeeping, Engineering, Security, Front Office, and F&B to maintain elevated standards, ensure safety, and protect guest trust while adapting to diverse,

Qualifications

• Minimum 3–5 years of experience in international/ Caribbean luxury hospitality, within a multi-residence property.
• Serving as the butler and/or providing concierge services, and personal assistance to HNWIs.
• Experience with butler training programs, international service certifications, and/or private household service is an asset.

Responsibilities

• Serve as the dedicated point of contact for the residence estate, the penthouse, and seven three-bedroom villas.
• Manage all pre-arrival planning, including amenity setups, provisioning, personalization, transportation arrangements, reservations, and full itinerary coordination.
• Conduct refined residence orientations, ensuring guests understand residential features, systems, appliances, safety information, and available services.
• Deliver day-to-day lifestyle services, including personal assistance, itinerary building, private event coordination, and household-style support.
• Assist with luggage handling, packing/unpacking, wardrobe care, and coordination of laundry and/or dry-cleaning services.
• Ensure each residence meets luxury brand standards in terms of daily cleanliness, amenities, scenting, lighting, ambiance, and readiness.
• Conduct detailed residence inspections, address and escape maintenance issues, monitor inventory, and ensure all operating equipment is maintained to impeccable standards.
• Oversee special setups for celebrations, VIP arrivals, long-stay customization, private dining, and in-residence events.
• Partner proactively with Housekeeping, Engineering, Security, Front Office, and F&B to ensure seamless service delivery.
• Communicate guest requests, preferences, and service needs promptly and accurately to relevant departments.
• Maintain detailed homeowner and guest preference profiles, service logs, and arrival notes.
• Support check-in and check-out procedures in alignment with The Loren’s luxury standards.
• Uphold safety, security, and brand standards always.

Skills

Luxury hospitality

Butler services

Concierge services

Client relations

Education

Butler training

Job description

The Loren at Pink Beach is seeking an experienced Residence Butler in Bermuda to deliver luxury, personalized service to homeowners and villa guests across multiple residences. You will coordinate arrivals, itineraries, private events, and daily lifestyle support with discretion and a guest‑centric approach.

You will collaborate with Housekeeping, Engineering, Security, Front Office, and F&B to maintain elevated standards, ensure safety, and protect guest trust while adapting to diverse,